Director of Operations for Luxury Sun Spa

2 days ago

Toms River, New Jersey, United States Soleil Tans Sun Spa Full time
Job Title: Director of Operations for Luxury Sun Spa

Soleil Tans Sun Spa is seeking a highly skilled and experienced Director of Operations to lead our team in delivering exceptional customer experiences and driving strategic growth initiatives. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing staff, and ensuring the smooth functioning of our spas.

Key Responsibilities:
  • Oversee daily operations at all four locations to ensure efficiency and effectiveness.
  • Implement and improve standard operating procedures (SOPs) to maintain consistency.
  • Ensure all equipment and facilities are well-maintained and in optimal condition.
  • Implement process improvements and corrective actions to enhance operational efficiency.
  • Recruit, train, and supervise salon managers and staff to ensure high performance and professional development.
  • Conduct regular performance reviews and provide ongoing coaching and feedback.
  • Foster a positive and collaborative work environment.
  • Ensure exceptional customer service standards are met at all times.
  • Address and resolve customer complaints and issues promptly and professionally.
  • Monitor customer feedback and implement improvements to enhance the customer experience.
  • Develop and manage budgets for each salon location.
  • Monitor financial performance, including sales, expenses, and profitability.
  • Implement cost-control measures and identify opportunities for revenue growth.
  • Develop and execute sales strategies to achieve business goals and drive revenue growth.
  • Collaborate with the marketing team to plan and execute promotional campaigns.
  • Analyze sales data and market trends to identify opportunities for improvement.
  • Ensure all spa locations comply with local, state, and federal regulations, including health and safety standards.
  • Conduct regular audits and inspections to ensure compliance.
  • Implement and enforce safety protocols to protect guests and staff.
  • Oversee inventory levels to ensure adequate supplies and products are available at all times.
  • Manage vendor relationships and negotiate contracts to obtain the best prices and terms.
  • Implement inventory control procedures to minimize waste and loss.
Requirements:
  • 5+ years of senior leadership experience, preferably in the retail or service industry.
  • Excellent organizational and communication skills.
  • Strong leadership and team management abilities.
  • Deep knowledge of operational functions such as finance, customer service, and production.
  • Proven ability to plan and manage operations for maximum efficiency.
  • Ability to streamline structures and roles to support rapidly changing business needs.
Working Conditions:
  • This position requires regular travel between salon locations.
  • Availability to work flexible hours, including weekends and holidays, as needed.
Compensation:
  • Competitive salary and performance-based bonuses.
  • Benefits package, including health insurance, paid time off, and employee discounts.

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