Sales and Support Associate

6 days ago


King of Prussia, Pennsylvania, United States The J.G. Wentworth Company Full time
Job Summary

The New Customer Specialist (NCS) role at The J.G. Wentworth Company is a dynamic position that requires a strong customer service focus and a keen understanding of our product offerings. As an NCS, you will be responsible for handling customer inquiries and providing solutions to meet their needs.

Key Responsibilities
  • Product Knowledge: Maintain a deep understanding of our existing products and services, as well as those we may add to our portfolio.
  • Customer Interaction: Proficiently and professionally handle customer calls, identifying potential products and solutions to meet their needs.
  • Data Capture: Follow a consistent call flow to accurately obtain all required data points from customers, as they pertain to the qualification process and application.
  • Adaptability: Remain adaptable to all potential customer service situations, responses, inquiries, etc., and seek management advice or peer support as needed.
  • Lead Conversion: Follow up with assigned customers and related third parties to help drive conversion of JGW Marketplace leads.
  • Web Lead Management: Work all assigned web leads, return calls, voicemails, abandoned calls, etc., as directed.
  • Communication: Communicate new product and service opportunities, special developments, information, and/or feedback gathered through field activity to appropriate company staff.
Qualifications
  • Education: 4-year college degree or relevant work experience required.
  • Customer Service Experience: Prior customer service experience required.
  • Time Management: Effective time management skills.
  • Communication Skills: Excellent communication and listening skills.
  • Attention to Detail: Detail-oriented.
  • Teamwork: Work cooperatively with other members of the team.
Benefits
  • Medical Benefits: Full medical, vision, and dental benefits.
  • 401K: 401K with company match.
  • PTO: 15 days PTO.
  • Paid Vacations and Holidays: Paid vacations and holidays.
  • Company Culture: An unmatched company culture.
  • On-Site Gym and Gym Membership Reimbursement: On-site gym and gym membership reimbursement.
  • Employee Referral Bonuses: Employee referral bonuses.
  • Public Transportation Discounts: Public transportation discounts.
  • Company Happy Hours: Company happy hours.
  • Business Casual Dress Code: Business casual dress code.


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