Homeless Case Manager

4 weeks ago


Cambridge, Massachusetts, United States City of Cambridge Massachusetts Full time

About the Role:

The City of Cambridge Massachusetts is seeking a skilled Homeless Case Manager to join our team. As a key member of our Department of Human Service Programs, you will play a vital role in enhancing the quality of life for Cambridge residents.

Reporting to the Director of the Multi-Service Center, you will serve a critical function within the operations of the MSC. You will collaborate closely with the Cambridge Coordinated Access Network (C-CAN) team, administering assessments to clients at intake and supporting homeless clients with additional needs.

This role will provide general and housing-specific support to at-risk and homeless clients who may not access case management within other city resources. You will work on a team with other Prevention Case Managers, specializing in homeless services at the Multi-Service Center.

Key Responsibilities:

  • Assist clients in searching for shelter placement by connecting with local shelters and maintaining knowledge of each shelter's entrance process.
  • Conduct basic housing searches, guiding clients to affordable housing opportunities and other applications or resources within Cambridge.
  • Support clients in becoming 'document ready' by helping them obtain vital documents for housing opportunities.
  • Assist clients in applying for SNAP, Social Security, health insurance, and other benefits and services they may be eligible for.
  • Conduct C-CAN Assessments with clients, connecting them to resources and referrals for housing placements.
  • Manage the MSC Mail Program, providing a place for clients with no permanent address to obtain mail.
  • Manage the ID Program, providing financial support to obtain a Mass ID for homeless clients.
  • Attend community meetings, such as Coordinated Entry Case Conferencing, Shelter Provider meetings, and Multi-Disciplinary Outreach Team meetings.
  • Update and enter data into Cambridge's Homeless Management Information System (HMIS) regularly and with attention to detail.
  • Act as a liaison to shelter case managers, providing additional support and context to clients' cases.
  • Refer clients to in-shelter case management when appropriate.
  • Deliver homelessness prevention and rapid rehousing case management services to ESG eligible clients.

Requirements:

  • Bachelor's Degree preferred or equivalent combination of education, training, and experience.
  • Minimum of five years in human/homeless services.
  • Experience coordinating a multi-partner initiative or project.
  • Experience in services to people experiencing homelessness, as well as work in a diverse setting.

Benefits:

  • Competitive health, dental, and vision insurance.
  • Vacation and Sick leave eligible.
  • Paid parental leave.
  • Sick Incentive Pay Eligible.
  • 3 Personal days.
  • 14 Paid Holidays.
  • Management Allowance, $2,700/year.
  • City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership).

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