![Lindt & Sprungli](https://media.trabajo.org/img/noimg.jpg)
Retail Sales Specialist
2 weeks ago
Are you passionate about high-quality chocolate? As a Chocolate Sales Consultant at Lindt & Sprungli, you will become part of a dedicated team that values your skills and enthusiasm in creating an exceptional shopping experience for our clientele. With numerous Lindt Chocolate Shops across the nation, our retail personnel play a crucial role in providing outstanding service and a luxurious experience to our customers. It requires a dedicated, positive, and proactive individual to enchant our customers with every interaction. Your enthusiasm for Lindt, expertise in our products, and dedication to our brand will ensure that customers return time and again.
Key Responsibilities
Sales Performance
Contribute consistently to the store's ability to meet or surpass sales targets by delivering exemplary customer service, showcasing product knowledge, and utilizing Lindt-specific sales techniques.
- Demonstrate a clear understanding and commitment to the store's sales objectives on a daily, weekly, and monthly basis.
- Regularly achieve or exceed personal sales metrics such as Average Dollar Sale (ADS), conversion rates, and other key performance indicators.
- Exemplify Lindt standards through daily activities, including adherence to dress code, upselling, and maintaining a sales-oriented focus.
- Show personal dedication to achieving store goals by actively promoting current marketing initiatives and leveraging company resources to enhance sales activities.
- Address and escalate customer or product concerns to management promptly and professionally.
As a member of the store team, take responsibility and actively engage in ensuring that operational standards and controls are consistently maintained.
- Manage cash handling processes (POS, documentation, vendor logs, policies, and procedures).
- Proactively restock shelves as necessary, ensuring accurate date codes and pricing.
- Perform store maintenance and cleaning tasks as directed, ensuring a tidy environment.
- Adhere to all Quality Assurance policies and procedures.
- Excellence: At Lindt, we strive for the highest quality and take pride in our work, aspiring for excellence in all we do.
- Collaboration: We work together, both locally and globally, with a shared purpose, valuing our relationships.
- Entrepreneurship: We take ownership of our responsibilities to drive results and make a meaningful impact.
- Innovation: We continuously evolve to shape our future, seeking new and improved ways to achieve success.
- Responsibility: We act with integrity, respecting others, valuing diversity, and caring for the environment to foster a sustainable future.
Skills and Knowledge
- Ability to engage positively with customers.
- Basic mathematical and accounting skills.
- Capability to follow directions and execute tasks effectively.
Required
- Previous retail experience, ideally in a specialty retail setting.
- Ability to lift and/or move up to 10 pounds regularly, up to 35 pounds frequently, and occasionally up to 50 pounds.
- Physical capability to climb, balance, stoop, kneel, crouch, and reach with arms.
Required
- High School Diploma or equivalent.
- Availability to work evenings, weekends, and holidays.
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