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Retail Sales Associate

2 months ago


Des Plaines, Illinois, United States Vuori, Inc. Full time

About Vuori, Inc.

Vuori, Inc. is a dynamic and fast-paced retail environment that reflects the company's brand values. We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate - Inventory Focused.

Job Summary

The Retail Sales Associate - Inventory Focused will be responsible for forging connections with customers, communicating Vuori's brand values, and providing exceptional customer service. This role requires a strong ability to develop relationships with customers and colleagues, prioritize multiple tasks in a fast-paced environment, and quickly learn new procedures and processes.

Key Responsibilities

  • Create an Unforgettable Customer Experience
    • Forge lasting relationships with customers
    • Work with the sales team to ensure each customer receives the best service possible
    • Greet customers in a timely, authentic, and engaging manner
    • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
  • Be the Business
    • Achieve sales goals in a team-based commission environment
    • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
    • Assist in the completion of projects while keeping the focus on customer experience
    • Communicate inventory needs to support the business goal
  • Operations
    • Ensure the backroom is tidy and easy to navigate
    • Ensure destock and restock is handled on a daily basis
    • Ensure the back of house is kept organized
    • Organize supplies and communicate when needing restocked
    • Support in weekly planning and re-organization of BOH to support inbound shipment receiving
    • Ensure all shipments are being received and processed in a timely manner, and follow up with Inventory Lead and management team if needed
    • Support daily manual restocks to ensure the floor is fully stocked
    • Support weekly cycle counts
    • Identify and communicate product concerns in a timely manner

Qualifications

  • Must be available to work nights, weekends, and holidays
  • Must adhere to scheduled shifts with punctuality
  • Ability to develop relationships with customers and colleagues
  • Ability to positively and proactively handle customer concerns
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Ability to quickly learn new procedures and processes
  • Strong organizational skills and follow-through skills
  • Excellent communication and interpersonal skills
  • High level of ownership, accountability, and initiative
  • Eager to develop new skills and responsive to feedback

Additional Information

Pay Range: $15-$17.50/hr + commission

Benefits: Employee Discount, 401(k)