Big Ticket Associate
4 weeks ago
We're seeking a highly motivated and customer-focused individual to join our team as a Big Ticket Associate at HomeSense. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, promoting our unique products, and maintaining a clean and organized store environment.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Support and embody a positive store culture, promoting a culture of honesty, integrity, and respect.
- Accurately process customer purchases and returns, counting change back to customers according to established procedures.
- Promote credit and loyalty programs to customers, driving sales and revenue growth.
- Maintain and uphold merchandising philosophy, following established procedures and standards to ensure a visually appealing and engaging store environment.
- Process and prepare merchandise for the sales floor, adhering to company procedures and standards.
- Initiate and participate in store recovery as needed, maintaining a clean and organized store environment.
- Provide and accept recognition and constructive feedback, fostering a culture of growth and development.
- Adhere to all labor laws, policies, and procedures, ensuring compliance and maintaining a safe work environment.
- Support and participate in store shrink reduction goals and programs, driving business results.
- Participate in safety awareness and maintain a safe environment, adhering to company policies and procedures.
- Possess excellent customer service skills, with a focus on delivering a personalized and engaging experience.
- Able to work a flexible schedule to support business needs, adapting to changing priorities and demands.
- Possess strong communication and organizational skills, with attention to detail and the ability to multitask.
- Capable of lifting heavy objects with or without reasonable accommodation, ensuring a safe and healthy work environment.
- Works effectively with peers and supervisors, fostering a culture of collaboration and teamwork.
- Retail customer experience preferred, with a focus on driving sales and revenue growth.
We offer a comprehensive benefits package, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Those who meet service or hours requirements are also eligible for:
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
We embrace the unknown at HomeSense, and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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