Business Process Manager II

2 weeks ago


Boise, Idaho, United States Nelnet Full time
About the Role

Nelnet is a leading provider of payment technology, education services, and learning management solutions. We're seeking a highly skilled Business Process Manager II to join our team and drive operational excellence.

Key Responsibilities
  • Lead a team of Operations Analysts to foster a collaborative and high-performance work environment.
  • Identify opportunities to improve operational processes and procedures through data analysis and feedback from teams, customers, and other FACTS teams.
  • Develop and implement process improvements, including documentation, training, and communication plans.
  • Monitor and measure the effectiveness of process improvements and adjust as needed.
  • Manage project portfolios related to new business and process improvement initiatives.
  • Collaborate with cross-functional teams to drive alignment and consistency in processes and procedures.
  • Provide guidance and support to team members to ensure adherence to established processes and procedures.
  • Stay informed on the latest advancements in process improvement methodologies and technologies.
Requirements
  • Bachelor's degree in business, business management, or a related field (equivalent experience may substitute).
  • 3-5 years of leadership, project management, business process analysis, process improvement, customer service, or related experience.
  • PMP, Six Sigma Black Belt, or other relevant certifications preferred.
Competencies
  • Deep understanding of process improvement methodologies.
  • Continuous improvement mindset with strong leadership skills.
  • Excellent organization and prioritization skills with attention to detail.
  • Strong verbal communication skills to effectively communicate changes and updates to stakeholders.
  • Excellent coaching and development skills to assist team members in building their skills and abilities.
About Nelnet

Nelnet is a professional services company that provides payment technology, education services, and learning management solutions to education and faith-based organizations. We're committed to creating opportunities for people where they live, learn, and work.

We offer a comprehensive benefits package, including medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is an Equal Opportunity Employer and complies with Executive Order 11246. We take affirmative action to ensure that qualified applicants are employed and that employees are treated during employment without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.



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