Client Services Associate
2 weeks ago
Customer Service Advisor - Concierge Division
Join our vibrant team at Castelan Group as a Customer Service Advisor within the Concierge Division of our Furniture Care Network. This role is designed for individuals seeking to begin their career in customer service, offering a supportive environment to develop your skills.
Role Overview:
As a key member of our team, you will be responsible for delivering exceptional service to our clients and their customers. Your primary function will involve managing incoming calls, assisting customers with their inquiries, and directing them to the appropriate departments.
Key Responsibilities:
- Handle incoming calls from customers, addressing their needs or transferring them to the relevant claims handler.
- Coordinate appointment bookings for technicians to ensure timely service delivery.
- Perform administrative tasks as required during and between calls.
- Support the Team Manager and other leadership by undertaking additional tasks as needed.
What We Expect:
We are looking for candidates who can manage high call volumes while demonstrating strong multitasking abilities. A basic understanding of Microsoft Office applications (Word, Excel, Outlook) is essential, along with excellent communication skills.
Qualifications:
Applicants should possess a professional demeanor, a solid telephone manner, and a minimum of grade C in Maths and English or equivalent qualifications. Being able to thrive under pressure and work collaboratively within a team is crucial.
Join Us:
If you are ready to embark on a rewarding career in customer service, we encourage you to submit your CV along with a cover letter through the designated platform.
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