Mobile Electrical Calibration Specialist

2 weeks ago

Grand Rapids Michigan, United States CSN Collision Full time

Location:
Mobile (Remote Base)

Position Type:
Full-time (Monday through Friday)

Salary:
Competitive, based on experience


Join our innovative team at CSN Collision, where we focus on Advanced Driver Assistance Systems (ADAS) calibration services for a diverse array of vehicles.

We are committed to providing outstanding customer service and operational excellence.

As a vital contributor in the automotive sector, we are on the lookout for skilled professionals to help us lead the way in ADAS calibration.

Key Responsibilities:


- Serve as the main point of contact for all business interactions; proactively seek opportunities for connection and collaboration to enhance relationships and drive sales.

- Educate and mentor all ADAS calibration technician apprentices, technicians, and calibration coordinators; offer ongoing support throughout their professional journeys.

- Safeguard and maintain company equipment and property.

- Manage de-escalation interventions and problem-solving in various situations, building trust with clients and team members.

- Exemplify company core values in leadership.

- Oversee, manage, and be accountable for all team members within the department, ensuring organizational success and capitalizing on opportunities.

- Provide exceptional customer service, foster relationships, and maintain operational consistency.

- Conduct static and dynamic ADAS calibrations on various vehicles, including foreign, domestic, and electric models, at customer locations.

- Diagnose and troubleshoot intricate calibration and non-calibration repairs, including wiring issues.

- Perform test drives post-repair to verify service quality.

- Clearly communicate ADAS calibration specifications and repair planning needs to relevant personnel.

- Possess basic knowledge of vehicle part removal and installation (e.g., bumpers, trim panels, mirrors).

- Execute pre and post scans using OE and/or aftermarket tools, effectively communicating results.

- Carry out static and dynamic calibrations according to OE specifications following training completion.

- Collaborate with the field team to ensure efficiency and productivity.

- Ensure timely completion of tooling software updates.

- Manage assigned inventory, including vehicles, mobile devices, laptops, OE scan tools, VCI, and other provided equipment.

- Engage in virtual training sessions and complete assigned training and certifications.

- Maintain an active State of Michigan Automotive Electrical License and Automotive Air Conditioning License.

- Cultivate and sustain excellent customer relationships in alignment with our company mission and core values.

- Service A/C systems and demonstrate knowledge of OE scan tools.

- Execute quality wiring, connector, and harness repairs with skill.

- Keep a well-organized workspace.

- Show adaptability in working both independently and collaboratively.

Minimum Qualifications:

- Basic computer skills, including proficiency in email, spreadsheets, databases, and messaging systems.

- Valid and clean Driver License (required).

- High school diploma or GED equivalent (required).

- 4+ years of relevant Service Technician experience (required).

- Active State of Michigan Automotive Electrical License (required).

- Active Automotive Air Conditioning License (required).

Physical Demands and Work Environment:

- Ability to lift 60 pounds independently.

- Travel may be necessary for ongoing education and certification training.

- Requires prolonged standing with frequent stretching, reaching, walking, and stooping.

- Frequent driving of company and customer vehicles.

- Extensive travel within the designated area is expected.

- Exposure to fumes, dust, and chemicals may occur.

- Capability to work in a shop environment under varying weather conditions.

- Required to wear personal protective equipment, including facial coverings, eye protection, and gloves.

Note:
This job description outlines essential duties and responsibilities but is not exhaustive. Employees may be required to perform additional duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. We are an equal opportunity employer, maintain a drug-free workplace, and comply with ADA regulations.

If you're ready to join a dynamic team and contribute to the advancement of ADAS calibration services, apply now. We look forward to welcoming you to our team.

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee discount

- Health insurance

- Life insurance

- Paid time off

- Professional development assistance

- Vision insurance

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