Mobile Banking Specialist

2 weeks ago


Grand Rapids, Michigan, United States Quality Talent Group Full time

About the Position:
Join Quality Talent Group as a Mobile Banking Specialist. We believe that a fulfilling career encompasses more than just a job; it involves finding a supportive environment that nurtures your growth and well-being. Our commitment to employee satisfaction is reflected in our competitive compensation, comprehensive benefits, and initiatives aimed at fostering a healthy work-life balance.

Role Overview:
As a Mobile Banking Specialist, you will play a crucial role in our banking network, providing essential support across various locations. Your adaptability and customer-centric approach will be key in delivering outstanding service and building lasting relationships with clients.

Key Responsibilities:

  • Support multiple branch locations by stepping in during staff absences or temporary vacancies.
  • Adapt to changing priorities while ensuring customer needs are met effectively.
  • Engage with customers proactively to enhance their banking experience and recommend suitable products and services.
  • Assist clients with inquiries related to account openings, service requests, and credit applications.
  • Work under the guidance of management while exercising sound judgment within established policies.
  • Develop a comprehensive understanding of banking products to align with customer requirements.
  • Foster relationships with customers through attentive service and effective communication.
  • Refer clients to appropriate banking professionals for specialized financial needs.
  • Comply with all regulatory requirements and maintain customer confidentiality.
Qualifications:
  • Minimum of 6 months of customer interaction experience, which may include work, training, or education.
Preferred Skills:
  • Strong customer service orientation with experience in handling complex transactions.
  • Proven ability to engage customers through various communication channels.
  • Familiarity with digital banking solutions and the ability to educate clients on their benefits.
  • Experience collaborating with team members to meet customer needs effectively.
  • Ability to identify and address potential risks in customer accounts.
  • Professional demeanor in all interactions with clients and colleagues.
Job Expectations:
  • Willingness to travel as needed within the designated area.
  • Flexibility to work a schedule that may include weekends.
  • Maintain cash handling responsibilities and complete service-related tasks as required.
Diversity and Inclusion:
Quality Talent Group values diversity and is committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

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