Technical Services Specialist

2 weeks ago


Minneapolis, Minnesota, United States Carlisle Construction Materials Full time
Job Summary

The Technical Services Representative is responsible for providing technical support and service to customers on Carlisle Spray Foam Insulation products.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and on-site visits.
  • Support sales teams with product knowledge and technical expertise.
  • Conduct authorized applicator training using the Carlisle SFI application program.
  • Evaluate the ease of use of company and competitor products.
  • Collaborate with the product management team to develop new products and technologies.
  • Stay up-to-date with industry codes, standards, and regulations.
  • Participate in cross-functional teams to develop new technologies.
Working Conditions
  • Work may take place at customer sites, exposing you to various environmental conditions.
  • Significant travel is required, necessitating the ability to drive/ride long distances.
  • When conducting training, you may be required to wear personal protective equipment (PPE).
  • When not on-site, work can be done in a home office with a suitable internet connection and bandwidth.
Requirements
  • Strong organizational skills and ability to work independently.
  • Comprehensive understanding of building science principles and best practices.
  • Effective communication and presentation skills.
  • Demonstrated focus on delivering excellent customer service.
  • Proficiency with Microsoft Office and web-based applications.
  • Ability to travel up to 70% of the time and safely operate a company-provided vehicle.
Education and Experience
  • High school diploma or equivalent.
  • Minimum 3-5 years of experience as an applicator spraying polyurethane insulation systems, with at least 1 year of technical troubleshooting experience.
  • Direct experience with SPF wall insulation, coatings, and building envelope systems is a plus.


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