Technical Specialist

3 weeks ago


Minneapolis, Minnesota, United States Apple Full time
About the Role

We are seeking a highly skilled and customer-focused Technical Specialist to join our team at Apple. As a Technical Specialist, you will play a critical role in providing exceptional support to our customers, helping them to get the most out of their Apple devices.

Key Responsibilities
  • Assess customer support needs and provide solutions or refer them to other team members
  • Provide personal training for new customers, helping them to acquire the basic skills they need to get started with their Apple devices
  • Work with the support team to foster a culture where everyone belongs and is inspired to do their best work
  • Contribute to an inclusive environment through respecting each other's differences and having the curiosity to learn
Requirements
  • Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Ability to thrive on change as products evolve
  • Excellent time management skills and ability to make decisions quickly
What We Offer

At Apple, we offer a comprehensive compensation package, including base pay, discretionary bonuses, and commission payments. We also offer a range of benefits, including comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses.

As a Technical Specialist at Apple, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. You will also have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.



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