Product Success Specialist
2 weeks ago
HirexHire is a Chicago-based recruiting and talent consultancy that provides innovative solutions for companies seeking long-term talent.
We take a collaborative approach to understand our clients' people goals, gaps, and challenges. Our team develops and implements processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill critical roles rapidly.
Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
The Role
Our client is seeking a tech-savvy Product Specialist to join their Success team. Their unique technology solutions require a special approach to meet their demands while fostering growth opportunities.
As a Product Specialist, you will be a key player in implementing the company's broader strategy, collaborating closely with teammates in the Success Team, Sales Department, and Technology Development.
The ideal candidate has a keen eye for detail, stays calm under pressure, and has a strong background in technology, all of which are key to excelling in this role.
Success in this position depends on proactive communication, a hands-on approach to training clients on the company technology platform, and strong organizational skills.
If you're self-driven, focused on delivering results, and excel at time management, you'll find success and growth opportunities in this position.
Requirements
Proficiency in conducting virtual screen-sharing sessions for client demos and training, while effectively addressing both technical and non-technical questions
Ongoing learning and retention of the constantly evolving product features and usage patterns
Tech-savvy with extensive experience in customer relationship management style, preferably Salesforce
Collaborative and open to working with other team members to meet and exceed client needs and expectations
At least 2 years of B2B support experience preferred
SaaS experience preferred
Ability to travel as needed for onsite client support and company trainings
BA/BS degree or equivalent
What Our Client Offers
The opportunity to make a difference
A friendly & fun environment - extremely non-corporate
Competitive salary, benefits, and more
Free parking
Don't meet every single requirement? HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn't perfectly align, we encourage you to still apply We may have another fit for you
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