IT Support Specialist

7 days ago


Waltham, Massachusetts, United States Entegration, Inc Full time
About the Role

We are seeking a highly motivated and experienced Help Desk Technician to join our team at Entegration, Inc.

Job Summary

This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required.

Key Responsibilities:
  • Image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment.
  • Provide technical support to end-users via phone, email, or in-person.
  • Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices.
  • Install, configure, and maintain operating systems, software applications, and peripherals.
  • Assist with setting up and managing user accounts, permissions, and access rights in Active Directory.
  • Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup).
  • Help maintain IT documentation, including hardware/software inventories and technical procedures.
  • Collaborate with senior IT staff for escalated issues and ongoing projects.
Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
  • 2+ years of experience in a help desk or IT support role in a professional environment.
  • Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware.
  • Familiarity with Windows operating systems.
  • Excellent troubleshooting methodology and skills.
  • Ability to work independently and in a team environment.
Preferred Qualifications
  • Microsoft Certification (MCSE or MSTP).
  • Familiarity with automated trouble ticketing systems.
  • Familiarity with automated systems monitoring tools.
Compensation

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience.

About Us

Entegration, Inc. is a leading provider of outsourcing, consulting, and systems integration services. We specialize in helping medical practices implement electronic medical record (EMR) systems from start to finish.



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