Technical Support Specialist for Lab Systems

5 days ago


Waltham, Massachusetts, United States Maverick Technology Partners Full time

Maverick Technology Partners is seeking an experienced IT Lab Technical Support Specialist to join our team on a long-term contract basis.

Location: Onsite near Waltham, MA. Local candidates only, please.

Sponsorship Policy: We do not provide sponsorship, and applicants must be able to work without it.

This role requires an individual with excellent communication skills and the ability to prioritize tasks effectively in a fast-paced environment.

About the Role:

  • Provide day-to-day IT support for lab systems, participating in IT projects for lab services including installing, maintaining, and supporting computerized systems
  • Collaborate with the IT operations team to ensure cybersecurity and end-point management requirements are met for lab systems
  • Communicate with vendors to resolve issues and troubleshooting for lab systems
  • Utilize Service Now application to coordinate support activities
  • Document knowledge base entries and updates

Requirements:

  • A minimum of 5 years of experience working with computerized systems in a lab setting
  • Hands-on experience implementing laboratory systems from various vendors (e.g., Waters, Agilent, GE, Sartorius, Thermo Fisher, Cytiva)
  • Strong system administration skills, with experience in documentation and maintenance
  • Excellent communication and problem-solving skills, with the ability to manage multiple priorities

Compensation: We offer a competitive salary range of $65,000 - $90,000 per annum, depending on experience.



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