Operations Manager

1 month ago


Fort Edward, New York, United States Casella Waste Systems Full time
Job Summary

The Operations Supervisor is a key role within our organization, responsible for overseeing collections activities in one or more lines of business within a division. This position plays a critical role in achieving communicated safety and operational goals, while creating an environment that encourages team engagement and professional growth and development.

Key Responsibilities
  • Provide leadership to the operations team and develop team members to assist them in reaching individual goals, as well as create a pipeline for advancement within Casella.
  • Oversee drivers and helpers to ensure safety and operational goals are being met.
  • Partner with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
  • Perform all onboarding procedures with newly hired drivers to ensure an understanding of Casella's core values.
  • Monitor and coach the driver's performance and behaviors, recommend training or retraining as needed to ensure compliance with all company and safety policies.
  • Investigate all accidents, customer and driver disputes and complaints, and ensure all applicable documentation is completed based on policies and procedures.
  • Create logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
  • Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and perform any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Requirements
  • A high school diploma or GED, a clean CDL, an OSHA 10 or 30 card, and be legally eligible to work in the US.
  • An associate degree and 2-4 years of supervisory experience is preferred.
  • Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required.
  • An ability to work under pressure and meet deadlines, and an ability to work independently and carry out assignments to completion is expected.
Attributes

A responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service, and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Casella Waste Systems, Inc. offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, maternity and parental leave, flexible spending accounts, discounted stock program, 401K, employee awards, employee assistance plan, wellness incentive, tuition assistance, career pathways, and more.


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