Senior Relationship Manager

4 weeks ago

Fort Lee, New Jersey, United States Hanmi Bank Full time
Job Title: Senior Relationship Manager

Job Summary:

The Senior Relationship Manager is a key role in developing and expanding existing productive and profitable relationships with individual and commercial customers and prospects. This position requires a strong understanding of financial analysis, risk evaluation, and commercial loan collection.

Key Responsibilities:

  • Analyze clients' financial and operating strategies to recommend alternative or additional financial services.
  • Achieve sales and service goals by utilizing effective sales practices and implementing customer service techniques.
  • Respond to and anticipate clients' financial needs, solving problems and providing exceptional service.
  • Proactively source, acquire, and expand high-value customer relationships.
  • Gather financial information and analyze potential customers' and customers' creditworthiness and financing requirements.
  • Minimize problem credits and/or delinquencies by maintaining high credit standards and timely collection efforts.
  • Meet with customers on a regular basis to enhance the trusted advisor relationship.
  • Respond to incoming emails and telephone calls in a professional manner.
  • Prepare and coordinate documents for client meetings and presentations.
  • Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking and pipeline management.
  • Attend community and/or specific industry forums, conferences, and/or meetings to broaden relationship networks and referral sources.
  • Refers opportunities to segment partners where appropriate.
  • Treat people with respect, keep commitments, and inspire trust.
  • Demonstrate knowledge of and adherence to EEO policy and show respect and sensitivity for cultural differences.
  • Follow policies and procedures, complete tasks correctly and on time, and support the company's goals and values.
  • Perform duties safely and report potentially unsafe conditions.

Requirements:

  • High School Diploma and at least 7 years of related experience and/or training.
  • Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing, and spreadsheet software programs.
  • Intermediate math skills and ability to calculate interest, commissions, proportions, and percentages.
  • Exceptional verbal, written, and interpersonal communication skills.
  • Thorough understanding of management procedures and ability to plan department or Company activities.
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with no supervision while performing duties.
  • Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Compensation:

The salary for this position is $95,000 - $160,000 per year, reflecting the full salary range. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits:

We offer a comprehensive benefits package, including paid sick and vacation leave, paid holidays, medical, dental, vision, life, and disability insurance package for employees and dependents, various other voluntary benefit offerings, and optional retirement accounts.

Equal Opportunity Employer:

Hanmi Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

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