Senior Personal Banker
3 weeks ago
The Senior Personal Banker will be responsible for delivering exceptional customer experiences in a dual role function. This role will handle every customer need, including sales and service, consumer loan origination, and teller transactions as required. By utilizing a needs-based selling approach, the Senior Personal Banker will provide solutions tailored to customer needs and preferences. Additionally, this position will be responsible for referrals to other lines of business to meet customers' financial needs. The Senior Personal Banker will collaborate with the banking team to achieve banking center goals and continually strive to improve profitability.
Key Responsibilities
• Provides exceptional customer service while identifying sales opportunities and promoting bank products or services to customers.
• Actively participates in the referral process to meet customers' financial needs.
• Builds relationships by monitoring the status of key customer relationships to promote business growth and service quality.
• Effectively listens to customers, identifies needs, and expands & deepens customer relationships.
• Adapts to differences in customers and responds to verbal & non-verbal clues.
• Presents solutions through product benefits, establishes a clear difference, overcomes resistance, asks for the business, completes the sale, nurtures relationships, and establishes methods for follow-up.
• Collaborates with the banking team to achieve customer service and sales objectives.
Requirements
A successful Senior Personal Banker typically has:
• High School Diploma or equivalent, associate or bachelor's Degree.
• 3-5 years of experience in sales & customer service.
• Previous teller or cash handling and consumer loan experience preferred.
Benefits
• Full insurance benefits, including health, dental, vision, short-term & long-term disability.
• 20 days of paid time off plus 11 paid holidays.
• 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
• Tuition reimbursement and student debt assistance.
• Employee Assistance Program, Perkspot employee discount program, and much more.
Targeted Salary Range
$28.05
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