Customer Support Specialist
2 days ago
We are a company that specializes in turning product inquiries into profitable accounts. Our consultative approach has increased our clients' brand popularity and created additional opportunities for growth and development.
Job DescriptionWe are seeking a Customer Support Representative to be the point of contact for our customer accounts. The ideal candidate will initiate, maintain, and sustain relationships with each of our customers to bolster ROI and revenue.
Responsibilities- Execute engagement strategy to connect with potential customer accounts and educate them on their product inquiry and the added benefits of services
- Be a product expert to provide consistent and straightforward customer service
- Negotiate inquiries with precision, while overturning any additional customer objections
- Participate and engage in ongoing in-house training and development with other entry-level Customer Support Representatives
- Eagerly assist in additional professional tasks and enthusiastically accept challenges
- A High School Diploma or equivalent is required
- 1-2 years of experience in customer service, sales, retail, or related field is highly encouraged
- Exemplary communication skills and negotiation tactics
- Impeccable time management skills and the ability to adapt to many situations
- Discipline to self-dedication to constant learning and improvement
- The ability to thrive in a fast-paced environment
- Approachable, friendly, and positive demeanor while working with entry-level Customer Service and Sales Representatives and customers
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IT Support Specialist
5 days ago
Cambridge, Massachusetts, United States Peak Support LLC Full timeJob Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Peak Support LLC. As a key member of our IT department, you will be responsible for providing technical assistance and support to end users within our organization.Key Responsibilities:Manage tasks within the Microsoft 365 Admin Center and Azure AD,...
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Customer Support Specialist
2 weeks ago
Cambridge, Massachusetts, United States HENO Full timeKey ResponsibilitiesClient Interaction: Engage with customers through various channels to provide timely and effective support.Problem Resolution: Analyze and resolve client issues, identifying root causes and implementing suitable solutions.Customer Experience: Deliver high-quality responses to exceed customer expectations and enhance overall...
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IT Support Specialist
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Cambridge, Massachusetts, United States Iterative Scopes Full timeIT Support Specialist Job DescriptionIterative Scopes is seeking a highly skilled IT support specialist to provide technical assistance to our staff.Key Responsibilities:Consult with IT managers and other departments as required.Provide IT assistance to internal staff and customers.Assist end-users with hardware functionality and software programs.Respond to...
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User Support Specialist
2 weeks ago
Cambridge, Massachusetts, United States New England Board of Higher Education Full timeJob Title: User Support SpecialistJoin our team at Harvard University Information Technology (HUIT) as a User Support Specialist. As a key member of our team, you will play a critical role in delivering exceptional support services to our clients.Job Summary:We are seeking a highly skilled and customer-focused User Support Specialist to join our team. The...
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Customer Support Specialist
4 weeks ago
Cambridge, Massachusetts, United States HubSpot Full timeJob SummaryWe are seeking a highly skilled and experienced Developer Community Manager to join our team at HubSpot. As a key member of our Community team, you will be responsible for monitoring and moderating all posts on our Developer Forum to ensure that questions are answered in a timely manner by subject matter experts and that all user-generated content...
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Administrative Support Specialist
3 weeks ago
Cambridge, Massachusetts, United States The Hollister Group Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our team at The Hollister Group. As an Administrative Support Specialist, you will be responsible for ensuring the smooth operation of our office, providing top-notch customer service, and maintaining accurate records.Key...
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Technical Support Specialist
1 week ago
Cambridge, Massachusetts, United States RELX Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at RELX. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our products and services meet the highest standards of quality.ResponsibilitiesProvide technical...
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Customer Support Specialist
1 month ago
Cambridge, Massachusetts, United States Domino's Franchise Full timeJob Description for Customer Service Representative at Domino's FranchiseWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding...
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Customer Support Specialist
1 week ago
Cambridge, Massachusetts, United States HubSpot Full timeJob Title: Developer Community ManagerAt HubSpot, we're on a mission to provide a vibrant community where all HubSpot users can get help, share knowledge, and connect with others who are growing better with our platform.We're seeking a highly skilled Developer Community Manager to join our team. As a key member of our Community team, you'll be responsible...
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Technical Support Specialist
2 weeks ago
Cambridge, Massachusetts, United States Elsevier Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key ResponsibilitiesMonitor, support, and troubleshoot operating issues, including failures and service-level...
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Technical Support Specialist
2 days ago
Cambridge, Massachusetts, United States Elsevier Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key ResponsibilitiesMonitor and troubleshoot operating issues, including failures and service-level degradation.Resolve...
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User Support Specialist
1 week ago
Cambridge, Massachusetts, United States New England Board of Higher Education Full timeJob Title: User Support SpecialistHarvard University Information Technology (HUIT) is seeking a User Support Specialist to join our team. As a User Support Specialist, you will be responsible for providing technical support to users, troubleshooting issues, and collaborating with developers to solve complex problems.Key Responsibilities:Manage support queue...
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Desktop Support Specialist
2 weeks ago
Cambridge, Massachusetts, United States GTN Technical Staffing Full timeJob OpportunityWe are seeking a skilled Desktop Support Specialist to provide technical assistance with computer hardware and software.Key Responsibilities:Provide technical support via phone, in person, or electronicallyRecommend hardware and software improvements to enhance system performanceTrack customer issues and resolutions for effective...
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Technical Support Specialist
5 days ago
Cambridge, Massachusetts, United States KBR Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at KBR. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Design, develop, implement, maintain, and configure software for...
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Instrumentation Support Specialist
3 weeks ago
Cambridge, Massachusetts, United States Flagship Ventures Full time{"title": "Instrumentation Support Specialist", "content": "Role SummaryFlagship Ventures is seeking an experienced Instrumentation Support Specialist to join our team. As a key member of our Physical Sciences effort, you will be responsible for maintaining a suite of instrumentation for materials synthesis and characterization, developing and monitoring...
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Customer Service Representative
1 week ago
Cambridge, Massachusetts, United States Peak Support LLC Full timeJob OverviewPeak Support LLC is seeking a highly motivated and customer-focused Phone Service Team Member to join our dynamic team. As a Phone Service Team Member, you will be responsible for delivering exceptional customer experiences through phone support, ensuring that our clients receive top-notch service and support.Key ResponsibilitiesProvide timely...
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Administrative Support Specialist
3 weeks ago
Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full timeJob SummaryTalentBurst, an Inc 5000 company, is seeking an experienced Administrative Support Specialist to join our team. As a key member of our operations team, you will provide administrative support to multiple faculties in the Department of Psychology.Key Responsibilities:Provide a wide range of clerical support, including composing and editing...
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Clinical Support Specialist
1 month ago
Cambridge, Massachusetts, United States MyCareers Full timeJob OverviewPosition Title: Clinical Support SpecialistDepartment: Human ResourcesWork Schedule: Monday to Friday, 8:00 AM - 4:30 PMEmployment Type: Full-TimeCompensation: NegotiableUnion Status: Non-UnionRole Summary:As a vital part of the healthcare team, Clinical Support Specialists play a crucial role in delivering clinical assistance to both patients...
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Healthcare Support Specialist
4 weeks ago
Cambridge, Massachusetts, United States One Medical Full timeAbout the RoleAs a One Medical Member Support Specialist, you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, ensuring seamless experiences for our patients.Key ResponsibilitiesProvide exceptional patient support and guidanceCollaborate with healthcare teams to...
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Administrative Support Specialist
3 weeks ago
Cambridge, Massachusetts, United States ACL Digital Full timeJob SummaryACL Digital is seeking a highly skilled and organized Administrative Support Specialist to join our team. As a Faculty Assistant, you will provide administrative support to multiple faculty members in the Department of Psychology.Key Responsibilities:Provide a wide range of clerical support, including composing and editing documents, reports, and...