Customer Support Specialist

1 week ago

Cambridge, Massachusetts, United States HubSpot Full time
Job Title: Developer Community Manager

At HubSpot, we're on a mission to provide a vibrant community where all HubSpot users can get help, share knowledge, and connect with others who are growing better with our platform.

We're seeking a highly skilled Developer Community Manager to join our team. As a key member of our Community team, you'll be responsible for monitoring and moderating all posts on our Developer Forum to ensure that questions are answered in a timely manner by subject matter experts.

You'll work closely with our Community Manager team to foster an active community of HubSpot developers, build a network of subject-matter experts who actively seek out and respond to queries, and implement community promotion and engagement strategies.

Success in this role will result in maintaining a valuable, timely, and consistent Community support experience for our developer-centric users. You'll play a key role in helping the team move the needle on the Community's key performance metrics and take on new goals and targets as we scale and continue to leverage the business impact of the program.

Key Responsibilities:

  • Moderate posts on the developer community on a daily basis and ensure that all queries are posted correctly, and responded to in a timely manner.
  • Partner with Community Managers to help identify and nurture external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions.
  • Own escalations that cannot be supported in the community, e.g., host-only tasks, service frustrations, and product errors.
  • Deliver regular feedback and insights to cross-functional stakeholders such as those within CS, Product, UX, and Engineering.

Requirements:

  • Exceptional understanding of HubSpot's products, business goals, and principles.
  • Familiarity with the HubSpot CMS and developer tools, and with front-end/server-side software development practices more generally.
  • Ability to build and maintain relationships, manage expectations, and identify roadblocks that require escalation and dealing with product/service feedback.
  • Excellent communication skills, both written and verbal.
  • Motivated self-starters who can align their work with the needs of the business and leverage organizational skills to execute problems to completion.
  • Driven by curiosity and an affinity for problem-solving and can always find ways to add new value.
  • Resourceful and excel in working cross-functionally with other teams across different offices as needed.
  • Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.
  • Consistently deliver on performance expectations in their current role.
  • Previous experience with forum and/or social community management is a bonus.

About HubSpot:

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.

We're a company that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

Learn more about our company culture in the HubSpot Culture Video, which has more than 5M views, and learn about life at HubSpot too.

Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely.

Equal Opportunity Employer:

HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

  • IT Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States Peak Support LLC Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Peak Support LLC. As a key member of our IT department, you will be responsible for providing technical assistance and support to end users within our organization.Key Responsibilities:Manage tasks within the Microsoft 365 Admin Center and Azure AD,...

  • Customer Support Specialist

    2 days ago

    Cambridge, Massachusetts, United States Morph Management Full time

    About Morph ManagementWe are a company that specializes in turning product inquiries into profitable accounts. Our consultative approach has increased our clients' brand popularity and created additional opportunities for growth and development.Job DescriptionWe are seeking a Customer Support Representative to be the point of contact for our customer...

  • Customer Support Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States HENO Full time

    Key ResponsibilitiesClient Interaction: Engage with customers through various channels to provide timely and effective support.Problem Resolution: Analyze and resolve client issues, identifying root causes and implementing suitable solutions.Customer Experience: Deliver high-quality responses to exceed customer expectations and enhance overall...

  • IT Support Specialist

    6 days ago

    Cambridge, Massachusetts, United States Iterative Scopes Full time

    IT Support Specialist Job DescriptionIterative Scopes is seeking a highly skilled IT support specialist to provide technical assistance to our staff.Key Responsibilities:Consult with IT managers and other departments as required.Provide IT assistance to internal staff and customers.Assist end-users with hardware functionality and software programs.Respond to...

  • User Support Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States New England Board of Higher Education Full time

    Job Title: User Support SpecialistJoin our team at Harvard University Information Technology (HUIT) as a User Support Specialist. As a key member of our team, you will play a critical role in delivering exceptional support services to our clients.Job Summary:We are seeking a highly skilled and customer-focused User Support Specialist to join our team. The...

  • Customer Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States HubSpot Full time

    Job SummaryWe are seeking a highly skilled and experienced Developer Community Manager to join our team at HubSpot. As a key member of our Community team, you will be responsible for monitoring and moderating all posts on our Developer Forum to ensure that questions are answered in a timely manner by subject matter experts and that all user-generated content...

  • Administrative Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States The Hollister Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our team at The Hollister Group. As an Administrative Support Specialist, you will be responsible for ensuring the smooth operation of our office, providing top-notch customer service, and maintaining accurate records.Key...

  • Technical Support Specialist

    1 week ago

    Cambridge, Massachusetts, United States RELX Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at RELX. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our products and services meet the highest standards of quality.ResponsibilitiesProvide technical...

  • Customer Support Specialist

    1 month ago

    Cambridge, Massachusetts, United States Domino's Franchise Full time

    Job Description for Customer Service Representative at Domino's FranchiseWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding...

  • Technical Support Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States Elsevier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key ResponsibilitiesMonitor, support, and troubleshoot operating issues, including failures and service-level...

  • Technical Support Specialist

    2 days ago

    Cambridge, Massachusetts, United States Elsevier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key ResponsibilitiesMonitor and troubleshoot operating issues, including failures and service-level degradation.Resolve...

  • User Support Specialist

    1 week ago

    Cambridge, Massachusetts, United States New England Board of Higher Education Full time

    Job Title: User Support SpecialistHarvard University Information Technology (HUIT) is seeking a User Support Specialist to join our team. As a User Support Specialist, you will be responsible for providing technical support to users, troubleshooting issues, and collaborating with developers to solve complex problems.Key Responsibilities:Manage support queue...

  • Desktop Support Specialist

    2 weeks ago

    Cambridge, Massachusetts, United States GTN Technical Staffing Full time

    Job OpportunityWe are seeking a skilled Desktop Support Specialist to provide technical assistance with computer hardware and software.Key Responsibilities:Provide technical support via phone, in person, or electronicallyRecommend hardware and software improvements to enhance system performanceTrack customer issues and resolutions for effective...

  • Technical Support Specialist

    5 days ago

    Cambridge, Massachusetts, United States KBR Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at KBR. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Design, develop, implement, maintain, and configure software for...

  • Instrumentation Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States Flagship Ventures Full time

    {"title": "Instrumentation Support Specialist", "content": "Role SummaryFlagship Ventures is seeking an experienced Instrumentation Support Specialist to join our team. As a key member of our Physical Sciences effort, you will be responsible for maintaining a suite of instrumentation for materials synthesis and characterization, developing and monitoring...

  • Customer Service Representative

    1 week ago

    Cambridge, Massachusetts, United States Peak Support LLC Full time

    Job OverviewPeak Support LLC is seeking a highly motivated and customer-focused Phone Service Team Member to join our dynamic team. As a Phone Service Team Member, you will be responsible for delivering exceptional customer experiences through phone support, ensuring that our clients receive top-notch service and support.Key ResponsibilitiesProvide timely...

  • Administrative Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full time

    Job SummaryTalentBurst, an Inc 5000 company, is seeking an experienced Administrative Support Specialist to join our team. As a key member of our operations team, you will provide administrative support to multiple faculties in the Department of Psychology.Key Responsibilities:Provide a wide range of clerical support, including composing and editing...

  • Clinical Support Specialist

    1 month ago

    Cambridge, Massachusetts, United States MyCareers Full time

    Job OverviewPosition Title: Clinical Support SpecialistDepartment: Human ResourcesWork Schedule: Monday to Friday, 8:00 AM - 4:30 PMEmployment Type: Full-TimeCompensation: NegotiableUnion Status: Non-UnionRole Summary:As a vital part of the healthcare team, Clinical Support Specialists play a crucial role in delivering clinical assistance to both patients...

  • Administrative Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States ACL Digital Full time

    Job SummaryACL Digital is seeking a highly skilled and organized Administrative Support Specialist to join our team. As a Faculty Assistant, you will provide administrative support to multiple faculty members in the Department of Psychology.Key Responsibilities:Provide a wide range of clerical support, including composing and editing documents, reports, and...

  • Healthcare Support Specialist

    4 weeks ago

    Cambridge, Massachusetts, United States One Medical Full time

    About the RoleAs a One Medical Member Support Specialist, you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, ensuring seamless experiences for our patients.Key ResponsibilitiesProvide exceptional patient support and guidanceCollaborate with healthcare teams to...