Customer Service Specialist- Periop Surgical Home

2 weeks ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Perioperative Surgical Home. As a key member of our CSS team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your primary focus will be on scheduling, registration, insurance verification, and coordination of services.

Key Responsibilities
  • Provide complete and accurate patient scheduling and registration services.
  • Verify patient, guarantor, and coverage information, and perform required referral/authorization processes.
  • Coordinate and communicate effectively with patients, families, and healthcare providers to ensure seamless care transitions.
  • Manage and resolve patient complaints and concerns in a professional and empathetic manner.
  • Support Point of Service Collections and perform all necessary functions to collect patient obligations.
  • Disseminate information to patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, and arrival times.
Requirements
  • High School Diploma or equivalent (GED).
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications
  • One year of registration experience, point of service collection, insurance validation, and understanding of compliance/regulatory guidelines.
  • One year of prior experience in Revenue Cycle in a Hospital/Medical Office Setting.
  • Previous Epic or equivalent Electronic Medical Record experience.
Benefits
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Paid Holidays.
  • Shift, Weekend, and On-Call Differentials.
  • Health, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability.
  • Retirement Savings Account with Company Matching.
  • Child Care Subsidies.
  • Onsite Gym and Fitness Classes.


  • Lancaster, Pennsylvania, United States Lancaster General Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Lancaster General Health. As a key member of our Perioperative Surgical Home team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProvide complete and accurate patient scheduling,...


  • Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. This is a full-time position responsible for providing exceptional customer service to patients, families, and healthcare providers in a fast-paced perioperative surgical home environment.Key ResponsibilitiesProvide complete and...


  • Lancaster, Pennsylvania, United States Medical University of South Carolina Full time

    Job SummaryThe Medical University of South Carolina seeks a highly skilled and experienced RN Operating Room Coordinator to join our Perioperative Services team. As a key member of our leadership team, you will be responsible for coordinating and managing the day-to-day operations of our operating rooms, ensuring seamless and efficient patient care.Key...


  • Lancaster, Pennsylvania, United States WellSpan Health Full time

    Job Title: Perioperative RN PACU/SSUWe are seeking a skilled Perioperative Registered Nurse to join our team at WellSpan Health. As a Perioperative RN PACU/SSU, you will be responsible for providing high-quality patient care in the perioperative setting, ensuring a safe and efficient experience for our patients.Responsibilities:Provide direct patient care to...


  • Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. This full-time position will be responsible for providing exceptional patient scheduling, registration, and insurance verification services in a fast-paced perioperative surgical home environment.Key...


  • Lancaster, Pennsylvania, United States WellSpan Health Full time

    Job SummaryWe are seeking a skilled Perioperative Registered Nurse (RN) to join our team at WellSpan Health's new outpatient surgery center. As a PACU/SSU RN, you will provide high-quality patient care in a fast-paced environment, working closely with our interdisciplinary team to ensure seamless transitions and optimal outcomes.ResponsibilitiesProvide...


  • Lancaster, Pennsylvania, United States WellSpan Health Full time

    Job Title: Perioperative RN PACU/SSUWe are seeking a skilled Perioperative Registered Nurse to join our team at WellSpan Health. As a Perioperative RN PACU/SSU, you will be responsible for providing high-quality patient care in the perioperative setting, ensuring a safe and efficient experience for our patients.Responsibilities:Provide direct patient care to...


  • Lancaster, Pennsylvania, United States WellSpan Health Full time

    Perioperative RN PACU/SSU OpportunityWe are seeking a skilled Perioperative Registered Nurse to join our team at WellSpan Health's new outpatient surgery center. As a Perioperative RN PACU/SSU, you will provide high-quality patient care in a fast-paced environment, working closely with our interdisciplinary team to ensure seamless transitions and optimal...


  • Lancaster, Pennsylvania, United States WellSpan Health Full time

    Job Title: Perioperative RN PACU/SSUJob Summary:We are seeking a highly skilled and experienced Perioperative Registered Nurse to join our team at WellSpan Health. The successful candidate will be responsible for providing high-quality patient care in the Perioperative department, with a focus on the PACU/SSU area. This is a full-time position, working 80...


  • Lancaster, Pennsylvania, United States WellSpan Health Full time

    Job SummaryWe are seeking a skilled Perioperative RN PACU/SSU to join our team at WellSpan Health. As a key member of our perioperative team, you will provide high-quality patient care in a fast-paced environment.ResponsibilitiesProvide direct patient care to patients undergoing surgical procedures in the PACU/SSUAssess and interpret patient data to develop...


  • Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our Perioperative Surgical Home team, you will be responsible for providing exceptional patient scheduling and registration services, ensuring seamless coordination of patient care.Key...

  • Surgical Technician

    3 weeks ago


    Lancaster, Pennsylvania, United States Weeks Medical Center Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Surgical Technician to join our team at Weeks Medical Center. As a Surgical Technician, you will play a critical role in ensuring the smooth operation of our surgical services.Key ResponsibilitiesAssist surgeons and other medical staff during surgical procedures, providing sterile instruments...

  • Surgical Technician

    3 weeks ago


    Lancaster, Pennsylvania, United States Weeks Medical Center Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Surgical Technician to join our team at Weeks Medical Center. As a Surgical Technician, you will play a critical role in ensuring the smooth operation of our surgical services.Key ResponsibilitiesAssist surgeons and other medical staff during surgical procedures, providing sterile instruments...

  • Surgical Technician

    2 weeks ago


    Lancaster, Pennsylvania, United States Weeks Medical Center Full time

    Job Summary:The Surgical Technician plays a vital role in the perioperative team, providing essential support to surgeons and nurses during surgical procedures. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.The ideal candidate will have a strong foundation in surgical...


  • Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryThe Sterile Processing Technician will be responsible for ensuring the proper decontamination, cleaning, inspection, and sterilization of surgical instrumentation and equipment. This role requires strong attention to detail and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesClean, decontaminate, assemble, and...


  • Lancaster, Pennsylvania, United States Lancaster General Full time

    Sterile Processing Technician Job DescriptionJob Summary:The Sterile Processing Technician will be responsible for ensuring the proper decontamination, cleaning, inspection, quality assurance monitoring, assembly, packaging, sterilization, storage, distribution, and documentation of surgical instrumentation and equipment according to established...


  • Lancaster, Pennsylvania, United States Lancaster General Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at The Surgical Group. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring accurate and timely registration, and maintaining a high level of customer satisfaction.Key...


  • Lancaster, Pennsylvania, United States Lancaster General Full time

    Job Title: Sterile Processing TechnicianLocation: Lancaster General Hospital, Lancaster, PAJob Type: Full-timeHours: 11pm-7:30am, rotating weekends and holidaysOn-call: RequiredCertification: Required within 18 months of hireJob Summary:The Sterile Processing Technician will perform duties necessary for the proper decontamination, cleaning, inspection,...


  • Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryThe Sterile Processing Technician will be responsible for ensuring the proper decontamination, cleaning, inspection, quality assurance monitoring, assembly, packaging, sterilization, storage, distribution, and documentation of surgical instrumentation and equipment according to established procedures.Key ResponsibilitiesCleans, decontaminates,...


  • Lancaster, Pennsylvania, United States Clark Service Group Full time

    Customer Support SpecialistClark Service Group is seeking a talented and customer-focused individual to join their Contact Center team as a Customer Support Specialist. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is eager to learn and grow with a dynamic company.The Customer Support Specialist will...