Customer Service Specialist- Periop Surgical Home
2 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team at Perioperative Surgical Home. As a key member of our CSS team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your primary focus will be on scheduling, registration, insurance verification, and coordination of services.
Key Responsibilities- Provide complete and accurate patient scheduling and registration services.
- Verify patient, guarantor, and coverage information, and perform required referral/authorization processes.
- Coordinate and communicate effectively with patients, families, and healthcare providers to ensure seamless care transitions.
- Manage and resolve patient complaints and concerns in a professional and empathetic manner.
- Support Point of Service Collections and perform all necessary functions to collect patient obligations.
- Disseminate information to patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, and arrival times.
- High School Diploma or equivalent (GED).
- One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
- One year of registration experience, point of service collection, insurance validation, and understanding of compliance/regulatory guidelines.
- One year of prior experience in Revenue Cycle in a Hospital/Medical Office Setting.
- Previous Epic or equivalent Electronic Medical Record experience.
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
- Paid Time Off and Paid Holidays.
- Shift, Weekend, and On-Call Differentials.
- Health, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability.
- Retirement Savings Account with Company Matching.
- Child Care Subsidies.
- Onsite Gym and Fitness Classes.
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