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Bellperson/Shuttle Driver

1 month ago

Houston, Texas, United States Pyramid Global Hospitality Full time
Job Summary

We are seeking a highly skilled and friendly Bellperson/Shuttle Driver to join our team at the Houston Marriott Westchase. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Greet guests upon arrival and provide a warm welcome, offering luggage assistance and check-in support.
  • Escort guests to their rooms, providing information about hotel amenities and services along the way.
  • Assist with loading and unloading luggage from vehicles, ensuring the safe handling of guest belongings and answering guest questions.
  • Provide information about hotel facilities and services, local attractions, dining options, and current events to enhance the guest experience.
  • Collaborate with front desk staff and housekeeping to ensure seamless service for guests, coordinating with guest services staff regarding daily VIP arrivals and special guests.
  • Handle guest requests and inquiries in a timely and courteous manner.
  • Manage deliveries, informing guests of packages and assisting with luggage storage.
  • Assist with special events and group arrivals as needed.
  • Report any maintenance issues or safety concerns to the supervisor promptly.
  • Drive the hotel shuttle van to transport guests to and from local destinations, following designated routes and strictly adhering to all safety regulations and company policies.
Requirements
  • Ability to speak, read, write, and understand the primary language used in the workplace.
  • Strong communication and interpersonal skills are essential.
  • Ability to prioritize tasks and make decisions based on guest needs and hotel policies.
  • Ability to adapt to quickly changing demands and priorities in a fast-paced environment and respond with a sense of urgency when needed.
  • Move heavy luggage (up to 50 lbs.) in and out of vehicles repeatedly for duration of shift.
  • Ability to move carts weighing between 100 and 150 lbs, throughout hotel, both inside and out, including outside, hotel lobby, event areas, and guest rooms.
  • Capable of remaining in a standing position, either stationary or walking, for duration of shift.
  • Frequent extending arms: reaching, twisting, pulling, bending, stooping, and ascend/descend stairs throughout shift.
  • Able to work outside at varying noise levels and being exposed to winter/summer temperature extremes when assisting guests with their luggage or driving the shuttle.
  • Able to stay alert and quickly identify and respond to safety concerns and emergency situations.
Preferred Qualifications
  • A valid Texas driver's license with at least 3 years' driving experience and a clean driving record is required.
  • Previous experience in the position of guest services or similar service role is preferred.
Benefits
  • Employee Assistance Program (EAP)
  • 401(k) with company match after 90 days
  • Better-Together wellness programs
  • Substantial discounts with partner companies

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.