Bellperson/Shuttle Driver

4 weeks ago

Houston, Texas, United States Pyramid Global Hospitality Full time
Job Summary

The Bellperson/Shuttle Driver is responsible for providing exceptional service to guests upon arrival and departure by assisting with luggage, offering information about hotel amenities and local attractions, and ensuring a positive first impression.

This role also involves driving the hotel shuttle to transport guests to and from local destinations, contributing to a seamless guest experience through attentive and courteous service.

Key Responsibilities
  • Greet guests upon arrival with a warm and welcoming demeanor, offering luggage cart, assisting with loading of luggage and check-in procedures.
  • Escort guests to their rooms, providing information about hotel amenities and services along the way.
  • Assist with loading and unloading luggage from vehicles, ensuring the safe handling of guest belongings, and answering guest questions.
  • Provide information about hotel facilities and services, local attractions, dining options, and current events to enhance the guest experience.
  • Open doors for guests as they arrive and depart, proactively engaging with guests.
  • Knows the entire hotel layout and preferred routes for escorting guests to their rooms and/or meeting areas.
  • Collaborate with front desk staff and housekeeping to ensure seamless service for guests, coordinating with guest services staff regarding daily VIP arrivals and special guests.
  • Handle guest requests and inquiries in a timely and courteous manner.
  • Manage deliveries, informing guests of packages and assisting with luggage storage.
  • Assist with special events and group arrivals as needed.
  • Report any maintenance issues or safety concerns to the supervisor promptly.
  • Drive the hotel shuttle van to transport guests to and from local destinations, following designated routes and strictly adhering to all safety regulations and company policies.
  • Maintain cleanliness and organization of the lobby, bell stand area, and hotel vehicles.
Requirements
  • Ability to speak, read, write, and understand the primary language used in the workplace.
  • Strong communication and interpersonal skills are essential.
  • Ability to prioritize tasks and make decisions based on guest needs and hotel policies.
  • Ability to adapt to quickly changing demands and priorities in a fast-paced environment and respond with a sense of urgency when needed.
  • Move heavy luggage (up to 50 lbs.) in and out of vehicles repeatedly for duration of shift.
  • Ability to move carts weighing between 100 and 150 lbs, throughout hotel, both inside and out, including outside, hotel lobby, event areas, and guest rooms.
  • Capable of remaining in a standing position, either stationary or walking, for duration of shift.
  • Frequent extending arms: reaching, twisting, pulling, bending, stooping, and ascending stairs throughout shift.
  • Able to work outside at varying noise levels and being exposed to winter/summer temperature extremes when assisting guests with their luggage or driving the shuttle.
  • Able to stay alert and quickly identify and respond to safety concerns and emergency situations.
  • A valid driver's license with at least 3 years' driving experience and a clean driving record is required.
Preferred Qualifications
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Previous experience in the position of guest services or similar service role is preferred.
Benefits

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

  • 401k after 90 days, with a company match to 6%
  • Skill-enhancing job training
  • Employee Assistance Program (EAP)
  • Better-Together wellness programs
  • Substantial discounts with partner companies

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

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