Client Support Specialist
2 months ago
Company Profile- DaMar Staffing is a well-established organization with a focus on public transportation solutions.
Position Summary- The role involves delivering exceptional customer support in both a call center and retail environment. Candidates should be adept at engaging with customers in person and over the phone, with an openness to future leadership opportunities.
Key Responsibilities
- Provide accurate and timely information regarding transportation routes, services, passes, and upcoming initiatives.
- Handle opening and closing tasks at the retail desk or call center, including cash management and reporting duties.
- Serve as the initial point of contact for guests at the transit center, offering current information on routes, products, and services.
- Guide customers on utilizing the bus system and provide essential information as required.
- Ensure the availability and proper display of route details, pass inventory, and promotional materials.
- Assist in executing customer service projects and surveys.
- Receive and address customer feedback to ensure satisfaction and quality assurance.
- Maintain up-to-date knowledge of company offerings, services, and future plans.
- Willingness to work a flexible schedule, including evenings and weekends.
- Open to assuming additional responsibilities over time, such as managing daily sales transactions, generating monthly reports, processing purchase orders, and leading the customer service team.
- High School Diploma or equivalent; some college education is preferred.
- A minimum of 2 years of experience in retail, hospitality, customer service, or a related field is required.
- Familiarity with mass transit systems, particularly local services.
- Bilingual skills or experience with ASL are advantageous.
- Proficient in Microsoft Office Suite.
- Ability to thrive in a fast-paced environment with support and guidance.
- Commitment to excellent attendance.
- Strong decision-making and problem-solving skills.
- Capable of working independently with minimal supervision.
- Comfortable with standing and sitting for extended periods and moving throughout the workday.
- Flexible day shift availability, with potential rotating weekend shifts.
- Compensation ranges from $14.00 to $15.00 per hour, based on experience, with opportunities for competitive incentives.
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