Automobile Service Specialist
4 days ago
We are seeking an Automobile Service Specialist to join our team at Sam's Club. In this role, you will provide safe and efficient service in both the sales and service areas of the department.
Responsibilities:
- Provide Exceptional Member Service: Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve issues and concerns, and promote the Company's products and services.
- Maintain Merchandise Presentation: Stock merchandise, set up, clean, and organize product displays, remove damaged goods, sign and price merchandise appropriately, and secure fragile and high-shrink merchandise.
- Sales Floor Maintenance: Maintain the Sales Floor in Tire and Battery Center in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
- Merchandise Handling: Receive and stock merchandise in the Tire and Battery Center, and organize and maintain the Tire and Battery Center by following Company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
- Safety Protocols: Maintain safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
- Operational Efficiency: Operate hardware such as cash registers or related equipment, process member purchases, and assist in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
- Product and Service Provision: Provide products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating Tire and Battery Center equipment properly and safely, receiving, storing, and disposing of merchandise and supplies, and completing and maintaining paperwork.
- Automotive Services: Maintain and service Members automobiles by driving cars into and out of bay area, identifying, notating, and informing Members of damage to their vehicles prior to servicing, following Company guidelines for tire installation, performing additional automotive services as needed (for example, repairing or replacing flats, balancing or rotating tires, and testing and installing batteries), and operating computer equipment when processing Member services.
- We offer a competitive salary range of $40,000 - $60,000 per year based on experience, plus performance-based bonus awards.
- Health benefits include medical, vision, and dental coverage.
- Financial benefits include 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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