Customer Service Liaison Specialist
7 days ago
Furniture Care Protection is committed to providing exceptional customer experiences. We are seeking a skilled Customer Service Liaison Specialist to join our team.
Compensation and BenefitsThe salary for this role is estimated at $45,000 per annum, with opportunities for overtime pay.
Key ResponsibilitiesThis role involves handling customer inquiries and complaints on inbound and outbound calls, providing product and service information, and resolving technical issues. Key responsibilities include:
- Addressing customer concerns and resolving issues in a professional and courteous manner
- Providing clear and concise information about services and guidelines
- Troubleshooting and resolving service issues and concerns in a timely manner
- Documenting and updating claim records based on interactions
- Maintaining a knowledge base of services and guidelines to ensure accurate information is provided
To be successful in this role, you will require:
- Previous experience in customer service, sales, or related fields
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and customers
- Ability to prioritize and multitask in a fast-paced environment
- Positive and professional demeanor, with excellent attendance and punctuality
- Excellent written and verbal communication skills
Furniture Care Protection offers a range of benefits to support your career development and well-being, including opportunities for training and growth.
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