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Training General Manager

2 months ago

Morristown, Tennessee, United States Buff City Soap Co Full time
Store Manager

At Buff City Soap, we are dedicated to crafting handmade products that are devoid of harsh chemicals and filled with nourishing plant-based ingredients to enhance your skin's health. Our products are freshly made daily in each soap makery, using only recognizable ingredients. We are currently seeking a Makery Manager. The Store Manager plays a crucial role in Buff City Soap's success by guiding a team to create and uphold the Buff City Experience for our customers. This position requires regular discretion in overseeing the overall operations of the makery. A significant portion of the role involves supervising and directing the team, making staffing decisions (including hiring, training, evaluating, and scheduling), ensuring customer satisfaction and quality service, motivating staff to meet performance targets, addressing minor maintenance issues, maintaining cleanliness, and managing safety and security within the makery. The Store Manager is expected to embody and act in alignment with Buff City Soap's principles to provide an exceptional customer experience.

Benefits:
  • Opportunities for career advancement
  • Flexible work schedules
  • Competitive bonus structure
  • Options for Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, Health Savings Account, Critical Care & Accident Insurance, and 401K
  • Eligibility for paid time off
  • Employee discounts on products and services
  • Anniversary gifts for years of service
  • Engaging contests and performance incentives
Responsibilities:
  • Coaching and developing team members to deliver outstanding customer experiences
  • Promptly addressing customer concerns and issues
  • Consistently setting a positive example and maintaining composure during busy periods
  • Promoting a customer-first mentality by holding team members accountable for service quality
  • Driving company metrics through actionable plans and motivating the team to implement company initiatives
  • Leading with integrity and promoting the culture, values, and mission of Buff City Soap
  • Planning, communicating, and delegating tasks to ensure smooth operations
  • Managing and monitoring inventory of raw materials, finished products, and supplies
  • Maintaining exceptional store conditions and ensuring visual merchandising aligns with Buff City Soap brand standards
  • Overseeing production, cleanliness, maintenance, sanitation, and organization of the makery
  • Ensuring appropriate staffing levels to foster employee development and meet operational needs
  • Complying with applicable wage and hour laws for non-exempt team members
  • Utilizing operational tools to achieve excellence in the makery, including labor guidelines, reports, cash management, and inventory management
  • Analyzing financial reports to identify trends and address performance issues
  • Conducting regular performance assessments, providing feedback, and setting challenging goals to enhance sales performance
  • Managing ongoing sales initiatives
  • Working a standard 5-day workweek of at least 40 hours
  • Flexibility to work various mid and/or closing shifts based on business needs
  • Reliable transportation for banking needs
Experience:

- Required management and/or sales experience.
  • Basic computer skills (proficiency in Word, Excel, and Outlook)
  • Ability to effectively manage in a fast-paced environment while handling multiple situations
  • Strong understanding of customer service techniques and operational practices
  • Excellent problem-solving and organizational skills
  • Strong leadership abilities, with experience in coaching and mentoring
  • Team-building capabilities
  • Ability to prioritize and delegate tasks
Physical Requirements:
  • Ability to stand and walk for extended periods
  • Not sensitive to various scents and fragrances
  • Manual dexterity
  • Ability to lift or assist in lifting items and heavy boxes up to 50 lbs
  • Ability to perform physical tasks such as walking, reaching, climbing, balancing, twisting, kneeling, or crouching
  • Capability to perform cleaning tasks including dusting, sweeping, mopping, and scrubbing
THE BUFF CITY STORY

We are on a mission to create handmade products that are free of harsh ingredients and filled with nourishing plant-based goodies to enhance your skin's health.

WHY WE MAKE SOAP

Most of the brands you're familiar with are made with detergents, chemicals, and tallow, which is just another term for animal fat. These ingredients can cause irritation and trigger allergies. We sought to find a better alternative. In 2013, we began experimenting with soap recipes that are safe for your skin and contain only recognizable ingredients. After some trial and error, we developed a wonderful product, and Buff City Soap was born.

OUR SOAP MAKERY

Each bar of Buff City soap is handcrafted in our Soap Makeries. Every location produces the products sold there, allowing you to see exactly what goes into the items you use. Our facilities are stocked with natural ingredients like rose petals, lavender buds, hemp seed oil, shea butter, charcoal, and tea tree oil. We ensure that our fragrances are free of harmful chemicals, allowing you to customize your products with your preferred scents and ingredients. The possibilities are endless.