Restaurant Operations Manager

4 days ago


Morristown, Tennessee, United States Villa Restaurant Group Full time
Restaurant Operations Manager

Villa Restaurant Group is seeking a highly skilled Restaurant Operations Manager to oversee the efficient and profitable operation of our assigned restaurant(s). As a key member of our team, you will provide leadership, direction, and supervision to the restaurant team, ensuring a high level of Guest satisfaction, compliance with company standards, and achievement of financial goals.

Key Responsibilities:
  • Leadership and Team Management: Recruit, hire, train, and supervise restaurant staff, set performance expectations, provide feedback, and conduct performance evaluations.
  • Operations Management: Oversee day-to-day restaurant operations, including opening and closing procedures, ensure food quality, safety, and cleanliness standards are met, monitor inventory levels and control costs to maximize profitability.
  • Guest Service: Maintain a high level of Guest satisfaction by delivering Exceptional Guest Service, address Guest concerns or complaints promptly and professionally, train Team Members to provide excellent Guest service.
  • Financial Management: Develop and manage the restaurant's budget, monitor sales and expenses to achieve financial targets, implement strategies to increase revenue and reduce costs.
  • Marketing and Promotion: Collaborate with marketing teams to execute promotional campaigns and initiatives, drive local marketing efforts to attract and retain Guests.
  • Compliance and Safety: Ensure compliance with all local, state, and federal regulations, maintain a safe and secure restaurant environment for both Team Members and Guests.
  • Reporting and Documentation: Prepare and submit accurate reports on sales, inventory, and financial performance, maintain records of Team Members schedules, payroll, and other administrative tasks.

Requirements: Proven experience as a General Manager in the full service restaurant industry, strong leadership and team management skills, excellent communication and interpersonal abilities, knowledge of restaurant operations, including food safety and hygiene, financial acumen and budget management skills, ability to adapt to a fast-paced environment, understanding of marketing and promotional strategies, compliance with all legal and company policies.

Villa Restaurant Group is an equal opportunity employer.



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