Food Outlet Operations Supervisor
2 weeks ago
We are seeking a skilled Food Outlet Supervisor to join our team at Great Wolf Lodge. This leadership role is responsible for overseeing the daily operations of our food outlets, ensuring seamless execution of lodge standards and completion of tasks and assignments.
Key Responsibilities:
- Supervise daily food outlet operations to guarantee successful execution of all lodge standards and completion of daily tasks and assignments.
- Collaborate with the food and beverage team to ensure efficient operation of the restaurant(s), including point-of-sale transactions, expediting, re-stocking, and staff breaks.
- Maintain high-quality sanitation, cleanliness, and organization in all outlets throughout the shift, adhering to safety, sanitation, and alcohol beverage control policies.
- Provide coaching, encouragement, and recognition to pack members regularly to foster a positive and productive work environment.
- Understand and champion Great Wolf policies and procedures, collaborating with department and lodge leadership in performance management of the department and its pack members.
- Respond promptly to guest and pack member concerns, escalating issues to leadership as necessary.
- Participate in scheduling, labor management, and forecasting to optimize staffing levels and efficiency.
- Assist in administrative support for food and beverage operations, including payroll, time and attendance, reservations, inventory, receiving, and birthday parties.
- Conduct daily audits to ensure optimal operation and adherence to standards.
- Facilitate daily stand-up meetings with the food and beverage pack to prioritize tasks and facilitate feedback from pack members.
- Monitor staff performance, providing real-time feedback and coaching to enhance productivity and job satisfaction.
- Contribute to the recruitment process and talent selection for F&B staff.
- Partner with F&B leadership to develop and execute action plans related to guest service and pack member engagement, measured through NPS and eNPS.
- Participate in pack performance management, including employee reviews, corrective action, investigations, conflict resolution, and other HR-related activities.
- Ensure quality operation by maintaining exceptional service standards, adequate supply and food inventory levels, and proper equipment maintenance and troubleshooting.
Qualifications and Skills:
- Bachelor's degree or higher in hospitality or a related field (preferred).
- Minimum 1 year of experience in a food service leadership capacity.
- Experience utilizing point-of-sale technology and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
- Basic math skills for cash handling.
- Proficiency in both written and spoken English.
- Able to work flexible schedules, including nights, weekends, and holidays as needed.
Benefits:
- A competitive salary range of $23.50 - $28.00 per hour, commensurate with experience.
- Opportunities for professional growth and development within the company.
- Flexible scheduling to accommodate your needs.
- A fun and dynamic work environment with a focus on teamwork and collaboration.
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