Customer Experience Specialist

1 month ago


Elk Grove Village, Illinois, United States Virginia Tile Company Full time
Job Overview

We are seeking a highly skilled Customer Experience Specialist to join our team at Virginia Tile Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and guiding clients through the tile and flooring selection process.

About Us

Established in 1928, Virginia Tile Company is an industry-leading wholesale distributor of residential and commercial tile products, as well as resilient flooring and woodworking solutions. We pride ourselves on fostering a culture of collaboration, innovation, inspiration, and service.

Key Responsibilities:
  • Assist customers with material selections, educating them about our product offerings and ensuring accurate conversions to order placements.
  • Maintain showroom displays, update product information, and handle samples to ensure a seamless customer experience.
  • Participate in regular meetings with the sales team to discuss company updates, processes, and best practices.
  • Foster a positive work environment by engaging in team-building activities, providing feedback, and collaborating with colleagues.
Requirements:
  • Bachelor's Degree or equivalent combination of training and experience.
  • Prior experience in retail customer service or sales, preferably in the flooring industry.
  • Strong communication skills, attention to detail, and ability to multitask.
What We Offer:
  • A competitive salary range of $45,000-$60,000 per year, based on experience.
  • Optional pet insurance and employee discount programs.
  • A comprehensive benefits package, including 401(k) matching and paid holidays.
  • An Employee Assistance Program and flexible work environment.

We are an equal employment opportunity employer, committed to diversity and inclusion. If you are a motivated individual who excels in customer-centric environments, please submit your application.



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