Phone Support Specialist

6 days ago


La Taillée, Pays de la Loire, United States Foot and Ankle Clinics of AZ PLC Full time
Job Title: Phone Support Specialist

We are seeking a professional and organized Phone Support Specialist to join our team at Foot and Ankle Clinics of Arizona. This full-time position involves providing exceptional customer service, managing incoming calls, and guiding patients through the process.

The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a strong ability to work independently with minimal supervision. If you're looking for a challenging and rewarding role where you can make a real difference in people's lives, we encourage you to apply.

About the Role:

  • Answer and manage incoming calls from patients and external sources.
  • Provide exceptional customer service and ensure accurate documentation of messages.
  • Coordinate patient appointments and schedule re-schedules as needed.
  • Perform daily tasks with minimal supervision and maintain high levels of customer service.

Requirements:

  • High school diploma or equivalent.
  • Demonstrated ability to multitask and work with heavy phone volumes.
  • Able to perform accurate data entry.
  • Comfortable working on a computer for extended periods.

Preferred Qualifications:

  • Bilingual (English and Spanish).
  • 6 months experience working with medical insurance.
  • Call center experience is a plus.

Estimated Salary: $42,000 - $60,000 per year.



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