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Guest Experience Specialist

2 months ago

Farmington, Michigan, United States Lewis and Mosier, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Crew Member at Lewis and Mosier, LLC. As a Crew Member, you will be responsible for providing exceptional guest service, ensuring that every guest who chooses our restaurant leaves happy.

Key Responsibilities
  1. Provide Excellent Guest Service: Consistently deliver personalized and exceptional service to every guest, ensuring their needs are met and exceeded.
  2. Maintain a Clean and Safe Environment: Demonstrate proper personal hygiene and food safety practices consistently, maintaining a clean and safe environment for guests and team members.
  3. Support Team Members: Assist team members with product knowledge and promotional information, and provide support during peak periods.
  4. Follow Company Policies: Follow restaurant policy on attendance, respectful conduct of team members, and all other policies consistently.
  5. Communicate Effectively: Communicate clearly and effectively with guests, team members, and management, responding promptly to guest comments and concerns.
  6. Perform Primary and Secondary Responsibilities: Perform primary position responsibilities timely and accurately, and assist with secondary responsibilities as needed.
  7. Attend Team Member Meetings: Attend all team member meetings, staying informed about company updates and initiatives.
Qualifications
  • Flexible Schedule: Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Reading and Writing Skills: Basic reading and writing skills required.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Maintain a Sense of Urgency: Demonstrate a sense of urgency in responding to guest needs and resolving issues.
  • Trained Food Safety Knowledge: Demonstrate trained food safety knowledge and practices.
Physical Abilities
  • Stand Constantly: Stand for long periods of time, up to 8 hours.
  • Walk Constantly: Walk frequently, up to 8 hours.
  • Sit Occasionally: Sit occasionally, up to 2 hours.
  • Handling Constantly: Handle objects, equipment, and supplies constantly.
  • Lift / Carry 10 lbs or less Constantly: Lift and carry objects weighing 10 lbs or less constantly.
  • Lift / Carry 11-20 lbs Constantly: Lift and carry objects weighing 11-20 lbs constantly.
  • Lift / Carry 21-50 lbs Frequently: Lift and carry objects weighing 21-50 lbs frequently.
  • Lift / Carry lbs Occasionally: Lift and carry objects weighing over 50 lbs occasionally.
Team Member Performance Success Factors
  • Communication: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
  • Change Management: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
  • Innovation & Creativity: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
  • Planning: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
  • Cooperation: Supports fellow team members and is cooperative in providing excellent guest service.
  • Quality of Work: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
  • Accountability: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.