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Field Service Technician

1 month ago

Hobbs, New Mexico, United States Wagner Equipment Full time
Job Title: Field Service Technician - Power Systems

Wagner Equipment Co. is seeking a highly skilled Field Service Technician - Power Systems to join our team. As a Field Service Technician - Power Systems, you will be responsible for diagnosing, troubleshooting, and repairing heavy equipment at customer sites.

Key Responsibilities:
  • Maintain truck and crane inspection logs on a daily basis
  • Complete CAT service reports daily, ensuring they are legible, grammatically correct, and include the appropriate SIMS code
  • Transmit photos, timecards, service reports, and other information via email
  • Maintain accurate customer records for assigned jobs
  • Manage credit card receipts for accounting purposes
  • Collaborate with the Service Department, Product Support Representatives, and Sales Department to meet customer needs
  • Communicate with customers regarding diagnosis and status of repairs, parts, and other concerns
  • Teach and coach other technicians in the field
  • Promote Wagner Equipment Co. to customers
  • Accurately troubleshoot and repair CAT equipment on the first attempt
  • Apply electrical and hydraulic schematics to repair work
  • Safely rig or hook components for lifting
  • Remove, repair, and install major components in various equipment configurations
  • Maintain tooling in good working order, adhering to MSHA and OSHA regulations
  • Making determinations in the field regarding warranty repair and guidelines, communicating decisions to customers and dispatchers
  • Maintain service vehicles in safe and good repair
  • Perform other duties as assigned by manager
Requirements:
  • High School Diploma or GED
  • Relevant CAT-related courses
  • 3+ years of experience servicing heavy equipment
  • 1-3 years of administrative/clerical experience
  • 3-5 years of customer service experience
  • 3-5 years of sales experience
Additional Eligibility Requirements:
  • DOT Health Card
  • Class D Driver's License
  • MSHA License
Physical Demands & Competencies:
  • Standing, walking, talking, sitting, use of hands, and hearing
  • Data entry, telephone, reading/writing, reasoning, organizational, communication, and math skills
  • Safety and product knowledge
  • Ascending or descending ladders, stairs, etc.
  • Heavy work involving lifting and/or moving objects up to 100 pounds or more
  • Basic knowledge of Microsoft Word and Outlook
  • Intermediate knowledge of DBS
  • Intermediate knowledge of ET/SIS/SIS Web/STW
  • Ability to work independently with little or no direction
  • Well-rounded knowledge of CAT equipment
Travel Requirements:
  • 75%-100%
Work Environment:
  • Noise: Loud
  • Indoors and outdoors