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Strategic Business Development Manager
2 months ago
City National Bank is seeking a highly skilled Strategic Business Development Manager to join our team. As a key member of our organization, you will be responsible for acquiring and deepening client relationships, generating new business, and expanding existing portfolios.
Key Responsibilities- Acquire and deepen client relationships, generating new business and consumer client relationships within assigned client segments.
- Manage a portfolio of existing clients and actively deepen client relationships through cross-selling efforts.
- Deliver an exceptional and consistent client experience, ensuring client needs are met, escalations are resolved appropriately, and consistent delivery centered on key areas of client needs.
- Improve Sales and Banking Acumen by continuously developing stronger banking acumen and sales practices through collaboration with SME colleagues, leveraging internal training resources, and required job family curriculum.
- Capture a holistic view of clients' needs, drawing insights from data to provide sound financial advice (strategies, products/solutions); conduct discovery activities with existing clients to grow current book (e.g., deposits, investments, credit).
- Business and Risk Management: maintain awareness of updates to policies and procedures, stay within delegated lending authorities, and ensure that decisions made are consistent with all Bank policies and procedures, as well as applicable regulations, and that the risk associated with those decisions can be effectively managed.
- Partner with a collaborative mindset to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach.
- Interact in an effective and professional manner with all levels of Bank personnel, corporate, and bank clients, demonstrating commitment to quality client service.
- Maximize client contact, networking, and being visible in the community, representing the Bank by actively participating in outside civic and community affairs, business, and industry-related organizations, and other professional activities as appropriate.
- Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Client Centricity and Relationship Management: understand a client's realities and growth ambitions, empathize with their challenges, earn trust, and steward the relationship through advice and solutions catered to their unique and evolving focuses.
- Business Development: nurture existing client relationships, create new connections, and win new business through best practices, networking, and building relationships.
- Collaboration: collaborate with partners in PBB (GRM) and other divisions to win business and find the home best fitting the client and progress towards shared goals.
- Communication: actively, openly, and effectively listen to understand client needs and articulately convey CNB products' value proposition.
- Critical Thinking: ability to analyze situations and translate them into insights that are used to make informed decisions and provide tailored advice for each client's individual situation.
- Adaptability: manage ambiguity and be able to quickly pivot to advise clients as necessary.
- Self-Organization and Effectiveness: ability to use tools and best practices to prioritize the right activities and deliver a consistent and exceptional client experience.
- Professionalism: conduct business in a highly proficient, polished manner fitting expectations of preferred clients such as corporate executives.
- Bachelor's Degree or equivalent.
- Minimum 5 years of direct sales experience required.
- Minimum 5 years of experience in a financial institution required.
- Must be in good standing under The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (Safe Act) and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry; or must be able to be registered under the Safe Act.
