Regional Performance Manager

2 weeks ago

Dublin, California, United States Patelco Credit Union Full time
About Patelco Credit Union

Patelco Credit Union is a not-for-profit financial institution dedicated to building financial health and wellbeing for its members. With a rich history dating back to 1936, the credit union has grown from humble beginnings to become one of the largest in California, with branches throughout Northern California.

Our Mission

We are committed to delivering exceptional service, empowering financial literacy, and creating products and services that meet the evolving needs of our members. Our team is passionate about making a positive impact in the lives of our members and the communities we serve.

Job Summary

We are seeking a highly skilled and experienced Regional Performance Manager to join our team. In this role, you will be responsible for partnering with our Director, Retail Branches to develop and implement strategies that drive excellence in service and member engagement. You will also be responsible for leading the development of a culture within our branches that fosters quality and continuous improvement.

Key Responsibilities
  • Assist in developing and implementing strategies to capitalize on opportunities and promote our products and services.
  • Support the development of a culture within branches that fosters quality and continuous improvement.
  • Model the Mission, Vision, and Core Values with team members and members.
  • Work with Branch Leadership to develop a highly efficient and productive branch team focused on delivering exceptional member service.
  • Conduct regular branch visits to inspect and coach on performance.
  • Manage and execute talent strategies related to hiring, onboarding, and skill development.
  • Support the career development of team members through coaching and professional development.
  • Investigate and resolve escalated inquiries and service issues.
  • Act as an advisor to the region and guide on tools and resources for success.
Requirements
  • Bachelor's Degree in business or related field; or equivalent experience required.
  • Minimum of 7 or more years of experience as a Branch Manager and/or Manager, Retail Branches equivalent role.
  • Prior experience conducting gap analyses.
  • Prior experience delivering training.
  • Certified in current organizational Service & Coaching programs, or ability to be certified.
  • Excellent communication and facilitation skills.
  • Time management skills.
  • Ability to deliver high-impact training.
  • Strong team player with aptitude for region performance.
  • Ability to build strong working relationships with business partners in internal lines of businesses across the organization.
What We Offer

We offer a competitive total rewards package, including a wide range of medical, dental, vision, financial, and other benefits. Our benefits package is designed to support your physical, financial, and emotional health, as well as your personal development and career growth.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you.

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