Multimedia Support Technician

1 month ago


Ithaca, New York, United States Yeshiva University Full time

Position Overview:

The Audio-Visual Operations Coordinator will be responsible for the setup and maintenance of audio-visual equipment across the campus. This role is crucial in ensuring that all multimedia needs are met for various events and classes.

Key Responsibilities:

  • Install and manage audio-visual systems and related technology as needed.
  • Address urgent technical issues during live events or ongoing classes.
  • Oversee the operation of all multimedia and audio-visual devices.
  • Collaborate with event planners to ensure audio-visual requirements are fulfilled and provide troubleshooting support as necessary.
  • Deliver exceptional customer service to both internal and external clients regarding audio-visual and IT support.
  • Advise on enhancements to audio-visual setups to optimize user experience.
  • Perform additional duties as assigned.

Qualifications:

  • At least 2 years of experience in audio-visual support for live events.
  • Proficient understanding of computer systems for user assistance.
  • Familiarity with Extron or Crestron systems is advantageous.
  • Experience in PC imaging and management tools (SCCM or InTune preferred).

Skills and Attributes:

  • Strong commitment to customer service.
  • Ability to assist users with varying levels of audio-visual knowledge.
  • Comprehensive understanding of audio-visual technology for both in-person and hybrid events (e.g., Zoom or Teams).
  • Highly organized with a keen attention to detail.
  • Capable of working independently during non-standard hours, including evenings and weekends.
  • Basic understanding of Active Directory.
  • Experience with Microsoft Office 365 and troubleshooting applications.
  • Ability to provide remote support via online platforms or phone.

Compensation:

The salary range for this position is $70,000 to $80,000.



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