Customer Service Ambassador

3 weeks ago


Dover, Delaware, United States Sharpened Image Full time

Key Responsibilities:

As a valued member of the Sharpened Image team, the Customer Service Representative will be responsible for delivering exceptional customer experiences. Key responsibilities include:

  • Account Opening and Management: Assist customers with the account opening process, ensuring a seamless and efficient experience.
  • Policy and Procedure Explanation: Accurately explain the terms and conditions, policies, and procedures related to the account, providing clarity and confidence to our customers.
  • Payment Processing and Cash Handling: Process account payments and perform cash out processes at the end of each shift, maintaining accuracy and attention to detail.
  • Performance and Quality: Consistently meet or exceed performance goals, ensuring the highest quality of service is provided to our customers.
  • Account Maintenance and Support: Perform account maintenance, including changes, adjustments, and statement requests, providing timely and effective support.
  • Customer Communication: Contact customers for additional account information, ensuring prompt and courteous communication.
  • Problem Resolution: Assist in problem correspondence as required, providing a resolution-focused approach.
  • Reporting and Analysis: Prepare reports, including the CSR Daily Activity report and cash out report, to support business insights and decision-making.

About Sharpened Image: At Sharpened Image, we are committed to delivering exceptional customer experiences. Our team is dedicated to providing timely, effective, and personalized support to our customers, ensuring their needs are met and exceeded.



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