Senior Medical Assistant

2 weeks ago

Cincinnati, Ohio, United States UC Health Full time
Job Overview

At UC Health, we take pride in our exceptional teams and healthcare professionals working together towards a shared mission: to enhance healing and alleviate suffering.

As a premier adult academic health institution, we are dedicated to innovation and delivering top-tier care not only to our local community but also to patients from around the globe. By joining our organization, you will have the opportunity to refine your skills, advance your career, cultivate relationships with colleagues and patients, and contribute to being a beacon of hope for those we serve.

UC Health is devoted to fostering an inclusive, equitable, and diverse workplace.

As a vital member of the Clinical office team, you will be responsible for gathering intake information for a designated patient demographic, executing tasks and treatments as assigned by licensed personnel, and providing direct patient care as necessary. You will also be in charge of scheduling tests and procedures as ordered by the physician, along with offering limited patient education and guidance related to these tests and procedures.

In specific locations, you will act as the onsite administrator, subject matter expert, and/or mentor for the practice and facility.

Key Responsibilities

PATIENT POPULATION - (CLINICAL ONLY)

- Engage in communication appropriate for the patient population.
- Possess knowledge of developmental milestones and tasks.
- Provide clear instructions to patients and their families regarding treatment.
- Involve family members or guardians in the assessment, initial treatment, and ongoing care of the patient.
- Identify any physical limitations of the patient and implement interventions as needed.
- Recognize and respond appropriately to patients and families facing behavioral health challenges.
- Analyze population-related data and plan care accordingly.
- Address unique psychological needs or those related to cultural or religious norms.
- Administer treatments, medications, or operate equipment safely.
- Identify and respond to signs or symptoms of abuse or neglect.

Administrative Duties -
Utilize computer applications for various tasks. Answer phone calls and greet patients. Update and maintain patient medical records. Code and complete insurance forms. Schedule appointments and arrange for hospital admissions and laboratory services. Manage correspondence, billing, and bookkeeping. Assist in implementing age-appropriate care for specific patient populations, including direct patient care as part of the clinical team. Obtain vital signs, EKGs, laboratory specimens, and other necessary information for patient evaluation, adhering to universal precautions. Support the provider in documenting notes, orders, and prescriptions within the Electronic Medical Record, pending all documents for provider review and signature. Prepare and maintain the clinic area, including cleaning and stocking examination rooms and securing equipment. Return routine patient calls, such as prescription refills, with appropriate documentation. Coordinate ancillary services, including diagnostic testing/imaging and hospital procedures. Maintain a positive, professional demeanor in all interactions with patients, staff, physicians, and management. Ensure a safe, secure, and healthy work environment by adhering to standards and legal regulations, maintaining patient confidentiality, and understanding the legal responsibilities of the medical assistant role. Qualifications

Knowledge and Skills

- Education: Graduate of a medical assistant program is required.

- Preferred: Certified or Registered MA from recognized organizations.

- Experience: Seven to eleven months of equivalent experience is preferred.

Required Skills and Knowledge:
Strong written and verbal communication skills. Ability to communicate effectively with patients of diverse educational backgrounds. Capacity to remain calm and effective in emergency situations. Ability to work independently and prioritize tasks. Proficiency in managing multiple tasks and meeting deadlines. Familiarity with electronic health record software.

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