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Neurosurgery Senior Medical Assistant
2 months ago
At UC Health, we take pride in our exceptional teams and healthcare professionals working together to fulfill our mission: to enhance healing and alleviate suffering.
As a leading adult academic health institution in the region, we are dedicated to innovation and delivering top-tier care not only to our local community but also to patients from around the globe. By joining our team, you will have the opportunity to refine your skills, advance your career, foster relationships with colleagues and patients, and contribute to our mission of being a beacon of hope for those we serve.
UC Health is devoted to fostering an inclusive, equitable, and diverse workplace.
In this role, you will be a vital member of the clinical office team. Your responsibilities will include gathering intake information for a designated patient demographic, executing tasks and treatments as assigned by licensed professionals, and providing direct patient care as necessary. You will also manage the scheduling of tests and procedures as directed by the physician and offer limited patient education and guidance related to these services.
At specific locations, you may serve as the onsite administrator, subject matter expert, and/or mentor for the practice and facility.
Key Responsibilities
PATIENT POPULATION - (CLINICAL ONLY)
- Engage in communication tailored to the patient population.
- Demonstrate knowledge of developmental milestones and tasks.
- Provide clear instructions to patients and their families regarding treatment plans.
- Involve family members or guardians in the assessment, initial treatment, and ongoing care of the patient.
- Identify any physical limitations of patients and implement necessary interventions.
- Recognize and appropriately respond to patients and families experiencing behavioral health issues.
- Analyze population-specific data and plan care accordingly.
- Address unique psychological needs or those associated with cultural or religious norms.
- Administer treatments, medications, or operate equipment safely.
- Identify and respond to signs or symptoms of abuse or neglect.
Administrative Duties -
Utilize computer applications for various tasks Answer phone calls and greet patients Update and maintain patient medical records Code and complete insurance forms Schedule appointments and arrange for hospital admissions and laboratory services Manage correspondence, billing, and bookkeeping Assist in implementing age-appropriate care for specific patient populations, including direct patient care as part of the clinical team Obtain vital signs, EKGs, laboratory specimens, and other necessary information for proper patient evaluation while adhering to universal precautions Support the provider in documenting notes, orders, and prescriptions in the Electronic Medical Record, pending them for review and signature as appropriate Prepare and maintain the clinic area, including cleaning and stocking examination rooms and securing equipment Return routine patient calls regarding prescription refills or pre-certifications as directed, ensuring timely documentation of actions taken Coordinate ancillary services such as diagnostic testing, hospital procedures, and patient visits, along with acquiring relevant medical records Maintain a positive, professional demeanor in all interactions with patients, staff, physicians, and management Ensure a safe, secure, and healthy work environment by following and enforcing standards and procedures, complying with legal regulations, and protecting patient confidentiality Understand and adhere to the legal responsibilities associated with the medical assistant role while seeking knowledge of quality measures and patient experience. Qualifications
Knowledge and Skills
- Education: Graduate of a medical assistant program is required.
- Preferred: Certification or registration as a Medical Assistant from recognized organizations.
- Experience: Seven to eleven months of equivalent experience is preferred.
Required Skills and Knowledge:
Strong written and verbal communication skills. Ability to communicate effectively with patients of diverse educational backgrounds. Capacity to remain calm and effective in emergency situations. Ability to work independently and prioritize tasks. Proficiency in managing multiple tasks and meeting deadlines. Familiarity with electronic health record software.
