Mobility Equipment Support Coordinator
5 days ago
About the Role:
In this role, you will act as the primary point of contact for veterans with repair requests, using your expertise to resolve complex issues and provide exceptional customer service. You will also be responsible for coordinating with internal stakeholders, including technicians and vendors, to ensure that claims are resolved efficiently and effectively.
About Us:
Scootaround Inc. is a leading provider of mobility enhancement services, with a commitment to delivering exceptional results for our customers. We operate in over 2,500 locations across North America and have a reputation for excellence in the industry.
Key Responsibilities:
* Provide exceptional customer service to veterans, responding to and resolving their concerns in a timely and professional manner.
* Coordinate with internal stakeholders to resolve complex claims issues, including technical and logistical challenges.
* Develop and maintain relationships with vendors and suppliers to ensure timely and cost-effective solutions for claim resolution.
* Manage multiple priorities and deadlines, working efficiently and effectively in a fast-paced environment.
* Collaborate with colleagues to share knowledge and best practices, promoting a culture of continuous learning and improvement.
Requirements:
* Bilingual is an asset (specifically Spanish).
* A minimum of three (3) years of customer service experience (call center or insurance claims environment an asset).
* A minimum typing speed of 45 WPM (error rate less than 5%).
* Excellent customer service skills, including the ability to manage potentially confrontational situations with tact and diplomacy when dealing with distressed veterans.
* Well-developed verbal and written communication skills, with a focus on excellent grammar and attention to detail.
* Exceptional organizational and time management skills.
* The ability to complete detailed and accurate work in a fast-paced team environment.
* Ability to gather, analyze, and evaluate information through claim file review, listening, and/or questions to problem solve and support decision making.
What We Offer:
* Competitive salary: $65,000 - $80,000 per year based on experience and location.
* Fun, flexible, team-oriented environment.
* Excellent benefits package.
* Opportunity to make a difference in the lives of veterans.
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