NICE CXONE InContact Contact Center Technical Lead

3 days ago


Reston, Virginia, United States Myticas Consulting Full time
NICE CXONE InContact Contact Center Engineer

Myticas Consulting is seeking a highly skilled NICE CXONE InContact Contact Center Engineer to join our team. As a technical lead, you will work closely with cross-functional teams and business stakeholders to design, develop, and implement complex contact center solutions.

Key Responsibilities:
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build call flow designs, chat, and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills-based routing design and implementation for voice, chat, email, and SMS contact center technology.
  • Work with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements.
  • Prepare design documents based on business requirements for the application development.
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Requirements:
  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • NICE CXOne Studio experience [3+ years of experience preferred]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
  • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
Desired Skills:
  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

  • Technical Lead

    8 hours ago


    Reston, Virginia, United States Myticas Consulting Full time

    pClover Consulting, a Myticas Consulting Company, is seeking a highly skilled NICE CXONE InContact Contact Center Engineer to support a large, direct client in Lansing, MI. This 12-month contract position offers an excellent chance of multi-year extensions./ppThis is a hybrid remote position with two days per week required onsite in Lansing, MI./ppbKey...

  • Technical Lead

    3 days ago


    Reston, Virginia, United States RICEFW Technologies Inc Full time

    NICE CXONE InContact Contact Center EngineerThis is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.Key Responsibilities:Manage multiple stakeholders and coordinate release planning, development, testing, and releases on multiple agencies IVR...

  • Technical Lead

    10 hours ago


    Reston, Virginia, United States InfoStride Full time

    Job Title: Technical Lead - Contact Center SolutionsJob Summary:We are seeking a highly skilled Technical Lead to join our team at InfoStride Inc. as a Contact Center Solutions expert. The successful candidate will be responsible for leading cross-functional teams and agency business teams to support and implement complex contact center solutions.Key...


  • Reston, Virginia, United States JRD Systems Full time

    Job Title: Cloud Telephony Solutions EngineerLocation: RemoteDuration: Long TermJob Description:We are seeking a skilled Cloud Telephony Solutions Engineer to join our team at JRD Systems. As a technical lead, you will work with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.Key...


  • Reston, Virginia, United States Apexon Full time

    We are seeking a highly skilled Cloud Solutions Architect to lead the implementation of complex contact center solutions using NICE CXone. As a technical lead, you will work closely with cross-functional teams and agency business teams to design and deploy cutting-edge contact center technology.Key Responsibilities:Design and implement NICE CXone contact...


  • Reston, Virginia, United States LEAD Technical Full time

    Job Title: Data Center TechnicianLocation: Ashburn, VirginiaOverview:LEAD Technical is seeking a skilled Break Fix Data Center Technician to join our team in Ashburn, Virginia. As a member of our day shift team, you will play a crucial role in ensuring the continuous operation and maintenance of our data center infrastructure.Responsibilities:Perform...


  • Reston, Virginia, United States LEAD Technical Full time

    Job Title: Data Center Technician (Day Shift)Location: Ashburn, VirginiaOverview:LEAD Technical is seeking a skilled Break Fix Data Center Technician to join our team in Ashburn, Virginia. As a member of our day shift team, you will play a crucial role in ensuring the continuous operation and maintenance of our data center infrastructure.Responsibilities:1....


  • Reston, Virginia, United States DataStaff, Inc. Full time

    About the Role:DataStaff, Inc. is seeking a highly skilled Senior Project Manager to lead the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and CXone Cloud Contact Center platform.Key Responsibilities:Lead the end-to-end project management of the centralized EHR helpdesk implementation, ensuring all...


  • Reston, Virginia, United States Ranger Technical Resources Full time

    Technical Support SupervisorJob Summary:Ranger Technical Resources is seeking a skilled Technical Support Supervisor to lead a dynamic team of technical support specialists. As a Technical Support Supervisor, you will be responsible for delivering exceptional customer service, resolving complex technical issues, and driving team performance.Key...


  • Reston, Virginia, United States Vernovis Full time

    Job Title: CRM/CCaaS Business AnalystLocation/Work Structure: Hybrid, RemoteCompensation: $95,000About Us:Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and dynamic direct hire opportunities...


  • Reston, Virginia, United States Mutual of Omaha Mortgage Full time

    As a key member of the Mutual of Omaha Mortgage team, the Contact Center Administrator will be responsible for managing the day-to-day administration, configuration, and performance optimization of our contact center platforms.Key Responsibilities:Platform Configuration and Administration (50%):Configure and maintain the various components and workflows of...


  • Reston, Virginia, United States Capgemini Full time

    NICE IVR Architect Job DescriptionJob Summary:We are seeking a highly skilled NICE IVR Architect to join our team. As a NICE IVR Architect, you will be responsible for designing, developing, and optimizing our IVR systems to improve customer interaction and service efficiency.Key Responsibilities:Design and architect IVR solutions tailored to business needs...


  • Reston, Virginia, United States Acclaim Technical Services Full time

    Technical Delivery OwnerWe are seeking a highly skilled Technical Delivery Owner to join our Missions Technology and Solutions Division in Reston, Virginia.This role is responsible for technical planning, coordination between Agile teams and business needs, and coordination of verification, validation, and fielding.Evaluates alternatives including cost and...


  • Reston, Virginia, United States Vernovis Full time

    Job Title: CRM/CCaaS Business AnalystLocation/Work Structure: Hybrid, RemoteCompensation: $95,000About Us:Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and dynamic direct hire opportunities...

  • Technical Lead

    4 weeks ago


    Reston, Virginia, United States Tier4 Group Full time

    Full Stack Technical Lead OpportunityWe are seeking a highly skilled and experienced Full Stack Technical Lead to join our team at Tier4 Group. As a key member of our engineering team, you will be responsible for leading the development of our benefit navigation service, working closely with our product manager to scope and define projects, and collaborating...


  • Reston, Virginia, United States Tier4 Group Full time

    Transformative Tech Leadership OpportunityWe're seeking a seasoned Full Stack Technical Lead to spearhead our engineering efforts and drive innovation in the San Francisco Bay Area. As a key member of our team, you'll collaborate closely with product leaders to scope and define projects, own end-to-end feature development, and provide technical direction to...


  • Reston, Virginia, United States Catapult Solutions Group Full time

    At Catapult Solutions Group, we're seeking a skilled Contact Center Operations Manager to join our team. As a key member of our operations team, you'll play a crucial role in evaluating and updating procedures, practices, and operations to drive better decision-making.Responsibilities:Identify project requirements by interviewing customers, analyzing...

  • Technical Sales Lead

    4 weeks ago


    Reston, Virginia, United States Leidos Holding Full time

    Job Title: Technical Sales LeadThe Leidos Digital Modernization Sector is seeking a seasoned sales professional to lead the technical sales strategy for our Cloud and Data Center Practice Area. As a Technical Sales Lead, you will collaborate with practice area leadership and Leidos Office of Technology (OOT) leaders to drive revenue growth and expand our...

  • Technical Sales Lead

    4 weeks ago


    Reston, Virginia, United States Leidos Holding Full time

    Job Title: Technical Sales LeadThe Leidos Digital Modernization Sector is seeking a seasoned sales professional to lead the technical sales strategy for our Cloud and Data Center Practice Area. As a Technical Sales Lead, you will collaborate with practice area leadership and Leidos Office of Technology (OOT) leaders to drive revenue growth and expand our...

  • Technical Sales Lead

    3 weeks ago


    Reston, Virginia, United States Leidos Holding Full time

    Job Title: Technical Sales LeadThe Leidos Digital Modernization Sector is seeking a seasoned sales professional to lead the technical sales strategy for our Cloud and Data Center Practice Area. As a Technical Sales Lead, you will collaborate with practice area leadership and Leidos Office of Technology (OOT) leaders to drive revenue growth and expand our...