Technical Lead
3 days ago
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
Key Responsibilities:- Manage multiple stakeholders and coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Design and implement call flow designs, chat, and integration to backend systems using application program interfaces (API).
- Provide Subject Matter Expertise (SME) input into solution design and optimization for network solutions.
- Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
- Work with the Architecture team to design, develop, and deploy APIs and consume APIs.
- Translate business requirements into technical requirements and prepare design documents.
- Experience with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and networking infrastructure.
- Coordinate issue communication and resolution with multiple tech teams.
- Review support tickets and oversee support questions from other team members.
- Act as a SME for IVR enhancements and design requests.
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
- NICE CXOne Studio experience [3+ years of experience preferred]
- Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
- Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking and data traffic flow between components.
- Ability to troubleshoot end-to-end Call center application issues.
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Technical Delivery Lead
4 weeks ago
Reston, Virginia, United States Acclaim Technical Services Full timeTechnical Delivery OwnerWe are seeking a highly skilled Technical Delivery Owner to join our Missions Technology and Solutions Division in Reston, Virginia.This role is responsible for technical planning, coordination between Agile teams and business needs, and coordination of verification, validation, and fielding.Evaluates alternatives including cost and...
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Technical Support Team Lead
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Reston, Virginia, United States Ranger Technical Resources Full timeTechnical Support SupervisorJob Summary:Ranger Technical Resources is seeking a skilled Technical Support Supervisor to lead a dynamic team of technical support specialists. As a Technical Support Supervisor, you will be responsible for delivering exceptional customer service, resolving complex technical issues, and driving team performance.Key...
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Data Center Operations Specialist
4 days ago
Reston, Virginia, United States LEAD Technical Full timeJob Title: Data Center TechnicianLocation: Ashburn, VirginiaOverview:LEAD Technical is seeking a skilled Break Fix Data Center Technician to join our team in Ashburn, Virginia. As a member of our day shift team, you will play a crucial role in ensuring the continuous operation and maintenance of our data center infrastructure.Responsibilities:Perform...
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Data Center Technician
3 days ago
Reston, Virginia, United States LEAD Technical Full timeJob Title: Data Center Technician (Day Shift)Location: Ashburn, VirginiaOverview:LEAD Technical is seeking a skilled Break Fix Data Center Technician to join our team in Ashburn, Virginia. As a member of our day shift team, you will play a crucial role in ensuring the continuous operation and maintenance of our data center infrastructure.Responsibilities:1....
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Technical Lead
3 days ago
Reston, Virginia, United States Dev Technology Group Full timeJob Title: Technical LeadWe are seeking a highly skilled Technical Lead to join our team at Dev Technology Group. As a Technical Lead, you will be responsible for empowering cross-functional teams to meet the functional requirements of our federal client.Key Responsibilities:Communicate technical options and associated tradeoffs and risks with the client,...
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Technical Lead
2 weeks ago
Reston, Virginia, United States Bright Horizons Full timeTechnical LeadBright Horizons is seeking a highly skilled Technical Lead to join our Full-Service engineering team. As a key member of our team, you will be responsible for driving the delivery of technical solutions for Mobile/Web Applications, Application integrations, and Back-end processes.The ideal candidate will have a strong background in software...
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Technical Sales Lead
4 weeks ago
Reston, Virginia, United States Leidos Holding Full timeJob Title: Technical Sales LeadThe Leidos Digital Modernization Sector is seeking a seasoned sales professional to lead the technical sales strategy for our Cloud and Data Center Practice Area. As a Technical Sales Lead, you will collaborate with practice area leadership and Leidos Office of Technology (OOT) leaders to drive revenue growth and expand our...
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Technical Sales Lead
4 weeks ago
Reston, Virginia, United States Leidos Holding Full timeJob Title: Technical Sales LeadThe Leidos Digital Modernization Sector is seeking a seasoned sales professional to lead the technical sales strategy for our Cloud and Data Center Practice Area. As a Technical Sales Lead, you will collaborate with practice area leadership and Leidos Office of Technology (OOT) leaders to drive revenue growth and expand our...
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Android Technical Lead
4 days ago
Reston, Virginia, United States Photon Full timeAndroid Technical LeadWe are seeking an experienced Android Technical Lead to join our Digital Engineering team at Photon Infotech Inc. As a key member of our team, you will be responsible for driving the technical direction of our Android development efforts.Key Responsibilities:Technical Leadership: Lead and mentor a team of Android developers, ensuring...
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SecDevOps Technical Lead
4 weeks ago
Reston, Virginia, United States Leidos Full timeJob Title: SecDevOps Technical LeadLeidos is seeking an experienced SecDevOps Technical Lead to lead a team of web developers, application developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.Key Responsibilities:Lead and mentor a team of technical staff to...
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Technical Sales Lead
3 weeks ago
Reston, Virginia, United States Leidos Holding Full timeJob Title: Technical Sales LeadThe Leidos Digital Modernization Sector is seeking a seasoned sales professional to lead the technical sales strategy for our Cloud and Data Center Practice Area. As a Technical Sales Lead, you will collaborate with practice area leadership and Leidos Office of Technology (OOT) leaders to drive revenue growth and expand our...
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Lead Data Science Architect
4 days ago
Reston, Virginia, United States Advantage Technical Full timeJob Title: Lead Data Science ArchitectAs a key member of our team at Advantage Technical, you will play a crucial role in designing and overseeing the implementation of ML architecture that powers our organization's ML solutions. Your expertise will span problem domains including ranking, monetization, sponsored search, and recommendations.Key...
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Technical Product Lead
3 weeks ago
Reston, Virginia, United States Proliance Consulting Full timeJob Title: Technical Product LeadJob Summary:We are seeking a highly skilled Technical Product Lead to join our Platform team at Proliance Consulting. As a Technical Product Lead, you will be responsible for working closely with business stakeholders and technology teams to create experience and technical requirements for rich features and functionality for...
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Senior Technical Lead
1 day ago
Reston, Virginia, United States George Thomas Full timeDrive Innovation and Optimize Manufacturing ProcessesWe are seeking a highly skilled and experienced Engineering Manager to lead our technical team and drive innovation in manufacturing processes within a dynamic and growth-focused environment.Key Responsibilities:Ensure a safe and healthy work environment for employees, contractors, and visitors.Promote and...
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Technical Lead III
4 hours ago
Reston, Virginia, United States ICF Full timeJob SummaryICF is seeking an experienced Technical Lead to guide our projects' technical direction. As a key member of our team, you will be responsible for designing, developing, and implementing top-notch software solutions, making architectural decisions, mentoring the team, and ensuring best practices.Key ResponsibilitiesCommunicate technical options and...
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Lead Technical Consultant
3 days ago
Reston, Virginia, United States Indegene Full timeJob Title: Lead Technical ConsultantWe are a technology-driven healthcare solutions provider, committed to empowering healthcare organizations to be future-ready. Our team is passionate about innovation, collaboration, and empathy, and we're seeking a talented Lead Technical Consultant to join our ranks.As a Lead Technical Consultant, you will be responsible...
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Ecommerce Technical Lead
1 week ago
Reston, Virginia, United States Myticas Consulting Full timeClover Consulting, a Myticas Consulting Company, is seeking an experienced Ecommerce Technical Lead to join their team in Grand Rapids, MI. This is a full-time direct hire role that requires on-site work 2-3 days a week.Key Responsibilities:Manage the retail applications support team and plan the full life-cycle of retail e-commerce and marketing information...
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Technical Lead
4 weeks ago
Reston, Virginia, United States Tier4 Group Full timeFull Stack Technical Lead OpportunityWe are seeking a highly skilled and experienced Full Stack Technical Lead to join our team at Tier4 Group. As a key member of our engineering team, you will be responsible for leading the development of our benefit navigation service, working closely with our product manager to scope and define projects, and collaborating...
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Lead Technical Project Engineer
3 days ago
Reston, Virginia, United States Hyper Recruitment Solutions Full timeLead Technical Project Engineer - Water ServicesWe are seeking a highly skilled and experienced Lead Technical Project Engineer to join our team in North Carolina. As a key member of our Engineering department, you will be responsible for leading technical project teams and delivering water services projects, including water treatment plants, reclamation...
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API Technical Lead
4 days ago
Reston, Virginia, United States Precision Technologies Full timeJob Title: API Technical LeadLocation: Alameda, CAContract Type: Long termWe are seeking an experienced API Technical Lead to join our team at Precision Technologies. As a key member of our cloud computing team, you will be responsible for designing and developing APIs that enable integration between various AWS components.Key Responsibilities:1. API Design...