Business Systems Analyst

3 weeks ago


Reston, Virginia, United States Vernovis Full time

Job Title: CRM/CCaaS Business Analyst

Location/Work Structure: Hybrid, Remote

Compensation: $95,000

About Us:

Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Job Summary:

We are seeking a skilled Business Analyst to join our team. The ideal candidate will have experience with CRM and CCaaS technologies, particularly Improveit 360 (i360), RingCentral InContact, or Salesforce. The successful candidate will lead the implementation of these solutions, collaborate with stakeholders, and ensure smooth deployment and integration.

Key Responsibilities:

  • Requirements Gathering:
  • Collaborate with stakeholders to gather and document detailed business requirements.
  • Conduct workshops, interviews, and surveys to identify needs and opportunities for the new CRM and call center solutions.

  • Solution Design:
  • Develop and present solution designs that align with business goals and technical capabilities.
  • Ensure that the proposed solutions are scalable, flexible, and meet the strategic objectives of the organization.

  • Implementation:
  • Lead the implementation of Improveit 360 (i360) CRM and RingCentral InContact Omni-Channel Call Center solutions.
  • Coordinate with internal teams and external vendors to ensure smooth deployment and integration.
  • Develop and execute test plans to ensure the solutions meet business and technical requirements.

  • Project Management:
  • Manage project timelines, resources, and budgets.
  • Communicate project status, risks, and issues to stakeholders and senior management.
  • Ensure all project documentation is complete, accurate, and maintained throughout the project lifecycle.

  • Training and Support:
  • Develop training materials and conduct training sessions for end-users.
  • Provide ongoing support and troubleshooting for the deployed solutions.
  • Monitor and evaluate the performance of the solutions and recommend enhancements as needed.

Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Minimum of 5 years of experience as a Business Analyst or similar role.
  • Proven experience with CRM and CCaaS technologies, particularly Improveit 360 (i360), RingCentral InContact, or Salesforce is preferred.
  • Experience in leading large-scale technology deployments.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in project management tools and methodologies.
  • Ability to work independently and as part of a team.
  • Knowledge of data analysis and reporting tools.
  • Excellent documentation skills.


  • Reston, Virginia, United States Royal Business Bank Full time

    Job SummaryRoyal Business Bank is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for performing thorough analysis of business processes and technology to define functional and non-functional requirements for technology solutions.Key ResponsibilitiesElicit and analyze business...


  • Reston, Virginia, United States Apex Systems Full time

    Job Type: W2 ContractLocation: Austin, TX - Hybrid 3 days onsiteApex Systems is seeking a skilled Business Analyst to identify, define, and document current and future business processes and requirements. The ideal candidate will have a natural analytical way of thinking and be able to explain complex concepts to non-technical users.Key...


  • Reston, Virginia, United States Bestinfo Systems LLC Full time

    Job Title: Senior Business Systems AnalystJob Overview:We are seeking a highly skilled Senior Business Systems Analyst to join our team at Bestinfo Systems LLC. As a Senior Business Systems Analyst, you will be responsible for analyzing business needs and designing systems to meet those needs.Key Responsibilities:Develop and implement a comprehensive...


  • Reston, Virginia, United States Bestinfo Systems LLC Full time

    {"title": "IT Analyst III", "description": "Job SummaryWe are seeking an experienced IT Analyst III to join our team at Bestinfo Systems LLC. As a key member of our organization, you will be responsible for defining and prioritizing the product backlog, engaging with stakeholders to prioritize the backlog, and maintaining conceptual and technical integrity...


  • Reston, Virginia, United States Maveric Systems Limited Full time

    Job Title: Business AnalystLocation: Full TimeJob Type: Irving, TXKey Responsibilities:Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications.Develop and maintain documentation, including business requirements documents, use cases, and user stories.Work closely with web development teams to...


  • Reston, Virginia, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled Business Systems Analyst to join our team at Insight Global. As a Business Systems Analyst, you will be responsible for analyzing and improving business processes, identifying areas for improvement, and implementing solutions to increase efficiency and productivity.Key Responsibilities:Analyze business processes...


  • Reston, Virginia, United States IT Associates Full time

    Business Systems Analyst Job DescriptionAbout the Role:We are seeking a highly skilled Business Systems Analyst to join our team at IT Associates. As a Business Systems Analyst, you will play a critical role in enabling change by working with our business teams to define their needs. You will be responsible for collecting and documenting business...


  • Reston, Virginia, United States Innova Solutions Full time

    Job Title: Business Systems AnalystInnova Solutions is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in helping our clients achieve their business goals by analyzing and improving their business processes.Key Responsibilities:Contribute to strategy sessions and help guide...


  • Reston, Virginia, United States The Carrera Agency Full time

    Job Title: Business Systems AnalystWe are seeking a detail-oriented and technology-savvy Business Systems Analyst to facilitate solution delivery projects and support our client's commercial real estate management business. The ideal candidate will have experience with business and office applications, particularly with Microsoft Office projects such as...


  • Reston, Virginia, United States SyllogisTeks Full time

    Job Title: Business Systems AnalystAbout the Role:We are seeking a highly skilled Business Systems Analyst to join our team at SyllogisTeks. As a Business Systems Analyst, you will play a critical role in ensuring the successful delivery of our projects by analyzing business needs and developing effective solutions.Key Responsibilities:Collaborate with...


  • Reston, Virginia, United States Insight Global Full time

    Business Analyst - Oracle ERP ReportingAt Insight Global, we are seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in analyzing business needs and recommending system solutions or procedures.Key Responsibilities:Collaborate with business stakeholders to gather functional requirements for...


  • Reston, Virginia, United States Ledgent Full time

    Business Analyst Job DescriptionLedgent is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in driving business growth and improvement through data-driven insights and strategic recommendations.Key Responsibilities:Develop and maintain financial models and forecasts to inform business...


  • Reston, Virginia, United States TALENT Software Services Full time

    Business Analyst OpportunityTalent Software Services is seeking an experienced Business Analyst to join their team in St. Paul, MN. As a key member of the organization, you will be responsible for eliciting requirements, writing specifications, and facilitating project discovery sessions.Key Responsibilities:Elicit requirements through interviews, document...


  • Reston, Virginia, United States ECLARO Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at Eclaro. As a Business Systems Analyst, you will play a critical role in implementing and supporting SAP solutions to meet business-related requirements.Key ResponsibilitiesCollaborate with business process teams to understand current and future business processes and...


  • Reston, Virginia, United States Benchmark IT - Technology Talent Full time

    Business Analyst - Manufacturing ITBenchmark IT - Technology Talent is seeking an experienced Business Analyst to join our team. As a Business Analyst, you will play a key role in defining and implementing business solutions that drive growth and efficiency in our client's manufacturing operations.Key Responsibilities:Lead the analysis and evaluation of...


  • Reston, Virginia, United States Randstad Digital Americas Full time

    Job Title: Business Systems AnalystLong-term contract opportunity available for a skilled Business Systems Analyst to join our team at Randstad Digital Americas.Job Summary:We are seeking a highly motivated and detail-oriented Business Systems Analyst to work on a hybrid contract in Pennington, NJ. The ideal candidate will have a technical background and...


  • Reston, Virginia, United States Compunnel Inc. Full time

    Senior Banking Business AnalystCompunnel Inc. is seeking a highly skilled Senior Banking Business Analyst to join our team. As a key member of our business analysis team, you will be responsible for reviewing, analyzing, and evaluating business systems and user needs.Key Responsibilities:Document requirements and define scope and objectivesFormulate systems...


  • Reston, Virginia, United States REDLEO SOFTWARE INC. Full time

    Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at REDLEO SOFTWARE INC. in a remote setting. The ideal candidate will have a strong understanding of the fundamentals of system analysis and design, with a focus on Commercial Insurance and Re-Insurance domains.Key Responsibilities:Work closely with business...


  • Reston, Virginia, United States iWorks Corporation Full time

    Job Title: Business AnalystAbout the Role:iWorks Corporation is seeking a highly skilled Business Analyst to join our dynamic team. As a Business Analyst, you will play a key role in ensuring the successful implementation of projects by facilitating effective communication, overseeing user acceptance testing, and providing training and support.Key...


  • Reston, Virginia, United States TalentOla Full time

    Business Analyst (Credit Card Domain)Location: Berkeley Heights, NJPosition Type: Full time (H1B transfer is workable)Technical Skills: 8 to 14 years' experienceNote: No JNTU, No Osmania, No Andhra, No TelanganaJob Description:We are seeking a skilled Business Analyst to join our team at TalentOla Inc. The ideal candidate will have experience in...