Salesperson

About Us: 

Graham Jewelers, a beloved family-owned business, has been a cornerstone of the Wayzata community for over half a century. Originally established as Miller’s Jewelry in 1951, we rebranded to Graham Jewelers in 2003 and expanded to White Bear Lake in 2023. Our team is dedicated to providing an exceptional customer experience in a warm and welcoming environment.

We are a full-service jewelry store offering everything from engagement rings and appraisals to estate jewelry sales and repairs. Our custom jewelry combines state-of-the-art technology with traditional craftsmanship. We are passionate about every aspect of the jewelry business and strive to be our customers’ jeweler for life.

Position: Sales Associate

Job Summary: We are seeking an enthusiastic and customer-focused Sales Associate to join our team. This role is essential to delivering the exceptional service our customers expect. As a Sales Associate, you will drive store sales and metrics through excellent customer service, product knowledge, and effective merchandising.

Reports to: Sales Manager

Schedule:

• Store hours: Tuesday to Saturday, 10:00 AM – 6:00 PM
• Closed Sunday & Monday

Key Responsibilities:

Sales and Goal Achievement:

• Achieve monthly sales goals and other Key Performance Indicators (KPIs) as determined by Graham Jewelers.
• Assist the sales team in obtaining objectives as defined by Graham Jewelers.
• Engage in special event preparation and other promotional activities.
• Build relationships with customers and actively inspire return visits to the store.

Training:

• Complete training as required by Graham Jewelers.
• Attend sales meetings and other events as required.

Customer Service:

• Communicate professionally and effectively with a diverse clientele and team members (in person, via text, email, or phone).
• Deliver exceptional customer service, including successful execution of Graham Jewelers Eight Step Selling Behaviors, timely follow-up with customers, effective and quick resolution of customer concerns, and thorough documentation.

Operations:

• Perform daily opening and closing procedures and jewelry inventory procedures as defined in the Employee Manual and Procedural Manual.
• Adhere to all security policies and procedures and standard operating procedures.
• Efficiently and effectively operate Point of Sale equipment and other industry-specific tools.
• Assist in maintaining an organized, clean, and neat store environment.

Professionalism:

• Approach others in a tactful manner.
• React well under pressure.
• Treat others with respect and consideration regardless of their status or position.
• Accept responsibility for own actions.
• Follow through on commitments.

Communication:

• Maintain appropriate, proactive, timely, and consistent communication and correspondence with store leadership and customers regarding purchases, sales and repairs, quotes, events, and follow-ups.
• Enthusiastically support coworkers and actively participate in meetings.

Customer Service Orientation:

• Provide the ultimate in-store experience through understanding and use of best practices.

Why Join Us?

• Be part of a family-owned business with a rich history and a commitment to excellence.
• Work in a beautiful, welcoming environment with a passionate team.
• Enjoy opportunities for professional growth and development.
• Competitive salary and benefits package.

If you are passionate about the jewelry industry and have a knack for customer service, we would love to hear from you

Apply Today