Customer Service Ambassador

3 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States PAYSIGN, Inc. Full time
Customer Care Representative

The Customer Care Representative will serve as the primary point of contact for customers and clients, providing exceptional service and support through various communication channels. This role requires a strong focus on resolving customer issues efficiently and effectively, while maintaining a high level of professionalism and courtesy.

Key Responsibilities:
  • Respond to inbound calls, emails, and chats from customers and clients, addressing their concerns and resolving issues in a timely manner.
  • Make outbound calls to customers and clients to follow up on issues, provide updates, and ensure satisfaction.
  • Maintain accurate records of customer interactions, including call logs and issue resolutions.
  • Collaborate with internal teams to resolve complex customer issues and provide seamless support.
  • Participate in ongoing training and development to enhance customer service skills and stay up-to-date on product knowledge.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office Suite and other relevant software.
Work Schedule:

The Customer Care Representative will work a standard 8-hour shift, with flexibility to work 10-hour shifts as needed. The schedule will include day shifts, Monday to Friday, with occasional weekend availability.

Compensation:

The salary for this role is $18.00 per hour, providing a competitive compensation package for a talented and dedicated individual.



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