Customer Service Ambassador
3 weeks ago
The Customer Care Representative will serve as the primary point of contact for customers and clients, providing exceptional service and support through various communication channels. This role requires a strong focus on resolving customer issues efficiently and effectively, while maintaining a high level of professionalism and courtesy.
Key Responsibilities:- Respond to inbound calls, emails, and chats from customers and clients, addressing their concerns and resolving issues in a timely manner.
- Make outbound calls to customers and clients to follow up on issues, provide updates, and ensure satisfaction.
- Maintain accurate records of customer interactions, including call logs and issue resolutions.
- Collaborate with internal teams to resolve complex customer issues and provide seamless support.
- Participate in ongoing training and development to enhance customer service skills and stay up-to-date on product knowledge.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office Suite and other relevant software.
The Customer Care Representative will work a standard 8-hour shift, with flexibility to work 10-hour shifts as needed. The schedule will include day shifts, Monday to Friday, with occasional weekend availability.
Compensation:The salary for this role is $18.00 per hour, providing a competitive compensation package for a talented and dedicated individual.
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Customer Service Ambassador
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