Customer Service Representative
1 month ago
At WashU Carwash, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Attendant. As a key member of our team, you will be responsible for delivering exceptional customer service, selling monthly memberships, and ensuring a positive experience for our customers.
Key Responsibilities:- Promote and sell monthly membership packages to customers
- Upsell premium services to enhance customer experience
- Provide warm and knowledgeable customer service, addressing customer inquiries and concerns
- Process cash and credit card transactions accurately and efficiently
- Maintain accurate records of transactions and customer information
- Resolve customer complaints in a timely and professional manner
- Operate car wash equipment, including power washers, vacuums, and other cleaning tools
- Monitor vehicles to ensure they receive a clean and high-quality wash
- Perform general maintenance tasks, including cleaning floors, emptying trash cans, and maintaining equipment
- Strong communication and interpersonal skills
- Sales experience preferred
- Ability to work in a fast-paced, team-oriented environment
- Detail-oriented with a focus on providing high-quality customer service
- Ability to handle cash and credit card transactions accurately and efficiently
- Willingness to work weekends and holidays as needed
- Physical ability to operate car wash equipment and perform cleaning tasks
- Reliability and punctuality
- Flexible hours
- Part-time and full-time positions available (20-40 hours per week)
- Free car washes
- Commission on monthly wash membership sales
- Hourly rate: $14-16 per hour + commission
- On-target earnings: $20+ per hour
- No prior car wash experience required; on-site training provided
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