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Customer Service Representative

1 month ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Rapid Response Monitoring Full time
Job Summary

Rapid Response Monitoring is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real difference in people's lives.

Key Responsibilities
  • Provide timely and effective customer service and support via phone, email, and other communication channels
  • Respond to and resolve customer inquiries and concerns in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customers
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • Basic computer skills and proficiency in Microsoft Office applications
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance