National Field Support Specialist

2 weeks ago

Clearwater, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in resolving customer issues, including troubleshooting, provisioning, and device configuration.
  • Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers.
  • Act as a traffic controller for our Field Technicians, enabling efficient and timely service.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
What You'll Enjoy
  • Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems.
  • Solving technical issues in real-time using the latest technology tools and programs.
  • The fast-paced environment, which makes the day go by quickly and allows you to accomplish a lot each workday.
  • Building professional networks inside and outside the department.
  • Opportunities for growth through training, expanded education opportunities, and paths for career progression.
Requirements
  • High School Diploma or equivalent.
  • Technical skills: MS Office and computer literate.
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays.
Preferred Qualifications
  • 2 or more years of experience in telecommunications, call center, or high-speed data, video, or voice experience.
  • College coursework or equivalent experience in technology.
About Spectrum

Spectrum is a leading provider of telecommunications services, connecting over 32 million customers across our 41-state footprint. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

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