Operations Client Service Specialist

3 days ago

Quincy, Massachusetts, United States State Street Corporation Full time
Job Summary

We are seeking a highly skilled Operations Client Service Specialist to join our Banking Services team. As a key member of our team, you will be responsible for managing the implementation and maintenance activities for several banking applications, collaborating with internal and external customers to identify, analyze, and proactively resolve issues, and becoming a Subject Matter Expert on the applications and processes the Banking Services team owns.

Key Responsibilities

Manage the implementation and maintenance activities for several banking applications
Collaborate with internal and external customers to identify, analyze, and proactively resolve issues
Become a Subject Matter Expert on the applications and processes the Banking Services team owns
Identify risk items, timely escalate to management with effective communication, write up official reporting, agree action plans, and accountable for implementation
Support the accountability for client quality of service and team work accuracy in support of those clients
Collaborate with internal and external groups to identify, analyze, and proactively resolve issues
Support strong communications with internal and external clients
Support and research inquiries related to internal and external vendor/client requests
Drive effective collaboration and networking with other teams locally, regionally, and globally
Provide training and support to team members
As required, take responsibility for operational tasks (release-updates, risk sensing reporting, ad-hoc queries)

Requirements

Bachelor's degree or above
Minimum 3 years of solid experience in financial services, fund accounting, and/or a back-office operations environment
Strong critical thinking, problem-solving, and decision-making skills
Attention to detail; focus on risk and control environment
Candidates must demonstrate initiative, be able to perform well under pressure, and simultaneously handle multiple assignments
Excellent administrative and organizational skills with the proven ability to multi-task and to work efficiently to meet client deliverables
Strong communication, interpersonal, and organizational skills, which includes excellent time management and prioritization skills

About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at

Salary Range:
$60,000 - $90,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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