Client Services Associate
5 days ago
RapidRatings is seeking a highly skilled Client Services Associate to join our team. As a key member of our Client Delivery and Operations team, you will play a critical role in facilitating program operations of the FHR (Financial Health Rating) Exchange.
Key Responsibilities- Product Support: Manage and complete incoming service inquiries from across our client base, allocating work internally to ensure timely responses and successful outcomes for our clients.
- Program Management: Understand the nuances of how our services fit within various client programs, supporting the success of our clients' programs through providing best practices and strategic guidance to a wide range of stakeholders.
- Data Management: Ensure the integrity of our database of Client and counterparty contacts is critical to our overall program success, assisting in maintaining, updating, and reconciling operational data across our tech stack.
- Client Configuration: Execute the administrative tasks for onboarding new clients and establishing the program workflows necessary for each client's risk management program.
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with clients and internal stakeholders.
- Attention to Detail: Detail-oriented and self-motivated, with a strong ability to manage multiple tasks and priorities.
- Critical Thinking: Exceptional critical and strategic thinking skills, with the ability to analyze complex data and make informed decisions.
- Technical Skills: Proficiency in Excel and other relevant software applications.
- Education: Bachelor's Degree or equivalent years of work experience required.
RapidRatings is a leading provider of financial health ratings and analytics. We foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We offer an attractive benefits package, flexible work environment, self-managed PTO, and much more.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for client service, we encourage you to apply for this exciting opportunity.
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